Customer.io · 5 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $70K/yrCustomer.io is a platform that empowers automated communication for over 8,000 companies. They are seeking a Technical Support Engineer to provide exceptional support to customers, triage support tickets, and collaborate with Product and Customer Success teams to enhance customer experience.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Communicate directly with our customers via our Support Center
Triage a diversity of support tickets
Work on process improvement
Conduct regular touch points with our Product and Customer Success teams
Help new and existing customers get up and running with our product
Diagnose tricky situations
Aid companies in achieving their business goals
Ensure we provide a remarkable customer experience
Advocate for product improvements
Qualification
Required
Experience in a technical support role and/or customer-facing role
Familiarity or comfort with offering live channel support
An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
Excellent written and verbal communication skills
Be motivated with a self-starter attitude
Previous work for a SaaS company or an understanding of technical platforms
Ability to work in a fast-paced, team environment
Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
Available to work PST/MST hours
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
Founded in 2012
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase