Hancock Whitney · 3 weeks ago
Client Experience Analyst- Card Services
New Orleans, LA
Full-time
Onsite
Entry Level
1+ years expHancock Whitney is seeking a Client Experience Analyst for their Card Services team. This role is responsible for supporting the origination, servicing, and maintenance of consumer and commercial card accounts while ensuring operational accuracy and a positive client experience through collaboration and detailed system work.
BankingFinancial Services
Responsibilities
Process new account setups, credit limit adjustments, and account updates for consumer and commercial cardholders in accordance with internal policies and regulatory requirements
Handle a high volume of internal service requests (e.g., ServiceNow tickets) related to cardholder maintenance, digital self-servicing escalations, and account inquiries
Perform complex account research, resolving issues requiring advanced system knowledge and careful documentation
Respond promptly and accurately to phone and email inquiries regarding transactions, account status, disputes, and service issues
Serve as an operational resource for frontline associates by assisting with escalations and complex servicing questions
Support client and internal partner education on digital self-service capabilities
Complete monthly, quarterly, and ad-hoc operational reports for management review and compliance tracking
Analyze daily/weekly/monthly reports to identify trends, support operational improvements, and ensure adherence to internal procedures
Monitor account activity and collaborate with fraud and compliance teams to address risk indicators
Partner with internal business units to support process enhancements and service quality initiatives
Remain informed on regulatory and operational changes affecting electronic banking services
Participate in testing and feedback for system enhancements or upgrades
Perform other job-related duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of 1–2 years of experience in banking, financial services, or customer service operations
Preferred
College coursework or degree in business, finance, or related field
Prior experience with card servicing, account maintenance, or electronic banking systems
Working knowledge of applicable banking regulations, operational controls, and fraud monitoring
Company
Hancock Whitney
Hancock Whitney is offers a wide array of banking and financial services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Achary
CFO
Shane Loper
Chief Operating Officer
Recent News
2026-01-09
2026-01-06
2026-01-05
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