Salvus TG now known as The Purple Guys, an Ntiva Company · 1 month ago
Security Analyst I
United States
Full-time
Remote
Entry Level
$49K/yr - $63K/yr
1+ years expNtiva, now known as The Purple Guys, is a Managed Services Provider dedicated to supporting clients and fostering teamwork. As a Security Analyst I, you will be part of the first line of defense against cyber threats, monitoring security alerts, investigating potential malicious activity, and collaborating with the security team to safeguard client assets and data.
Cloud ComputingInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats
Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis
Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information
Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing
Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment
Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution
Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information
Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise
Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions
Qualification
Required
1-2 year of experience in the field of Information Technology
Understand networking concepts and how to apply them to troubleshooting
Experience with advanced troubleshooting of Windows/Mac/Linux systems
Understand basic security concepts
Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues
Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams
Strong attention to detail
Ability to work effectively within the security team and liaise with other departments
Ability to prioritize tasks and manage workload effectively in a fast-paced environment
Ability to adhere to established processes and protocols for incident handling and tool changes
Passion for delivering outstanding customer service, with a track record of exceeding client expectations
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
Associate's degree in Networking, Security or related field
Industry certification such as Security+, CCNA Security, CEH, or other security focused certification
Experience in a security specific position
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Salvus TG now known as The Purple Guys, an Ntiva Company
In 2006, Salvus TG opened its doors with a mission to offer better technology to small businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Metcalf
CEO
Company data provided by crunchbase