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Gerard Daniel · 1 month ago

Customer Service Professional

Hanover, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gerard Daniel Worldwide is a company with over 70 years of experience in wire and wire cloth products, focusing on creating solutions for manufacturing and supply chain challenges. They are looking for a Customer Service Professional to serve as the primary point of contact for customers, responsible for building relationships and ensuring customer needs are communicated effectively within the organization.

Manufacturing

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and web requests

Proactively conduct customer outreach to build and maintain strong relationships, ensuring a high level of customer satisfaction

Achieve and maintain rapport with customers to deliver exceptional service and foster repeat business

Prepare and deliver accurate customer quotes by analyzing historical data, current pricing, inventory status, and market trends

Convert inquiries and quotes into sales orders by providing timely information, promoting value-added services or alternative products, and following up on outstanding quotes

Collaborate with Business Development and Management team to foster seamless communication and customer satisfaction

Oversee all aspects of territory management, including processing customer quotes, orders, returns, and complaints

Maintain accurate customer records and profiles in the order entry system

Prospect for new business opportunities within the assigned territory

Work closely with the production team to expedite shipments and manage lead times for scheduled deliveries

Communicate delivery updates and timelines to customers promptly

Resolve product or service issues by identifying the root cause, collaborating with internal teams, and ensuring timely resolution and follow-up

Undertake other administrative duties as required to support the position's objectives

Qualification

Customer Relationship ManagementAnalytical skillsVerbal communicationWritten communicationProblem solvingMathematical skillsPrioritizeInterpersonal skillsOrganizational skills

Required

High School Diploma or equivalent

2- 3 years of related work experience

2 years experience utilizing Customer Relationship Management software

Proven verbal and written communication skills

Strong analytical and problem solving skills

Excellent interpersonal skills to deal efficiently and effectively with internal and external contacts

Ability to prioritize and work effectively under strict deadlines

Good mathematical skills

Excellent organizational skills

Company

Gerard Daniel

Gerard Daniel Worldwide is the largest manufacturer and distributor of wire cloth and wire cloth products in North America, offering filtration and separation solutions to customers worldwide.

Founded in 1952

Hanover, Niedersachsen, DEU

201-500 employees