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Astrana Health · 2 weeks ago

Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Monterey Park, CA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

Astrana Health is seeking a highly motivated Front Desk Receptionist to assist their Urgent Care Centers. The role involves greeting patients, managing phone calls, and maintaining the reception area while ensuring a smooth check-in process.

Health CareMedical

Growth Opportunities

Responsibilities

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure

Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers

Provide basic and accurate information in-person and via telephone/email

Maintain the reception area, keeping it clean and free of clutter

Submit treatment authorization requests

Maintain office security by following safety procedures and controlling access via the reception desk

Must be detail oriented and possess strong organizational skills in a fast-pace environment

Good verbal and written communication skills

Be able to prioritize workload while remaining flexible

May be required to work overtime to meet tight deadlines

Highly motivated and able to work with multiple teams simultaneously

Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Other duties as required