MLK Community Healthcare · 1 day ago
Unit Secretary - Emergency Department - Per Diem Nights
LA Metro Area
Full-time
Onsite
Entry Level
$24/hr - $24/hr
1+ years expMLK Community Healthcare is a healthcare institution seeking a Unit Secretary for their Emergency Department. The Unit Secretary will perform clerical and non-clinical patient duties, facilitate communication, and maintain records on the nursing unit, ensuring a positive experience for patients and staff.
Health CareHospitalNon ProfitTherapeutics
Responsibilities
Demonstrates positive interpersonal relationships with patients, visitors, other hospital departments and unit staff
Role models the hospital’s patient satisfaction efforts when interacting with patients, visitors and colleagues
Answers the telephone, provides courteous assistance, the correct persons are summoned, messages are recorded with the date, time, message and person calling
Answers patient call system promptly; designates level of care requested (licensed or non-licensed) on nurse call system; sends alert to respective care givers phone; and patient receives response to initial request within 5 minutes or is kept informed of progress toward delivery of requested service
Participates in the ADT process: makes sure room is ready for next patient; aware of 30-day readmissions; makes sure appropriate paperwork is ready for patient transfers; and discharges patients to the lobby
Coordinates with Care Management concerning admissions, transfers and discharges and notifies hospitalist if needed
Aware of planned state orders in Cerner
Works with Care Management to access records from other facilities and/or prior MLKCH hospitalizations
Greets patients and visitors upon arrival to the unit: escorts admits/transfers to room; orients patient to room, call light use, TV; and tells them the name of their registered nurse and PCT. Practices age and population specific awareness with patients and visitors
Assists with belongings inventory on admit and discharge; belongings disposition for those left behind; and belongings audits
Makes hospitality rounds every shift (HCAHPS survey)
Makes unit rounds to: check for needed repairs; remove equipment left in room; and check computer function/ laminated teaching tools attached to WOWs
Stock isolation ante rooms
Maintain inventory of unit property
Nurses station, workroom, supply room, equipment storage and multipurpose rooms are kept tidy and free of clutter
Participates in unit-based initiatives that promote patient safety and support customer service goals
Aware of Watson Model of Care including key elements of Caring, Competence, Communication and Commitment
Participates in Quality and Performance Improvement data collection and unit metrics as requested. Performs IPOC audits
Upholds professional appearance and demonstrates such through adherence to dress code: wears ID badge and promotes the standard of proper identification for peers and staff
Any other duties as assigned by the Clinical Unit Supervisor or Nurse Manager
Qualification
Required
High School Diploma or G.E.D. Equivalency
Minimum of 1 year working as a Unit Secretary in an acute care hospital preferred
Strong office skills as well as interpersonal skills will be considered
Basic computer skills
Current Basic Life Support (BLS)
Must complete annual Workplace Violence Prevention Program/Certificate, per hospital policy, during initial training/orientation but not to exceed 30 days from hire/transfer
Preferred
Experience with an Electronic Medical Record preferred
Company
MLK Community Healthcare
MLK Community Healthcare (MLKCH) is an award-winning health system that provides quality care to the medically-underserved community of South Los Angeles.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elaine Batchlor
CEO
Recent News
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