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St. Charles Health System · 1 month ago

Scheduling Specialist Cancer Services

Bend, OR

Full-time

Onsite

Entry Level

1+ years exp

St. Charles Health System is seeking a Scheduling Specialist for their Cancer Services. This role involves coordinating and managing daily schedules for radiation oncologists and physical therapists, ensuring efficient patient care and support during their treatment journey.

Health CareMedicalNon Profit

Responsibilities

Coordinate and manage daily department schedules for five radiation oncologists and four physical therapists with efficiency and empathy

Collaborate with multidisciplinary team members to ensure accurate and timely appointment setting

Serve as a key point of contact for patients, providing clarity and support during a critical time in their care journey

Support the overall flow of the radiation oncology department through proactive problem-solving and communication

Work in a fast-paced, patient-centered environment where your organizational skills make a real impact

Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee

Schedules multiple appointment types including: New patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures

Coordinates patient care with outside facilities

Demonstrates excellent customer service skills and handles high volume of calls

Understands medical terminology and procedures

Responsible for communicating pertinent information related to procedures

Accurately process written orders, enters appointments into scheduling system

Prioritizes work to ensure all details are addressed and proper documentation is input into system

Responsible for accurate patient registration

Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits

Processes payment accurately, and completes daily deposits

Understands how to perform RTE (real time eligibility) for insurance benefits

Assists with prior authorization when needed

Retrieves and scans patient records and forms into appropriate EMR systems

Prepares physician reports and correspondence

Responsible for accurate charge entry and performs review of charges

May be required to cover responsibilities in Bend and Redmond sites

Assists with special projects as needed

Supports the vision, mission and values of the organization in all respects

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality

Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

May perform additional duties of similar complexity within the organization, as required or assigned