Crusoe · 21 hours ago
Director of Customer Operations
San Francisco, CA
Full-time
Onsite
Director/Executive
$190K/yr - $237K/yr
10+ years expCrusoe is a company focused on accelerating energy and intelligence through sustainable technology. The Director of Customer Operations will drive operational excellence across the customer journey, managing systems, data, processes, and programs to maximize customer value and advocacy.
AI InfrastructureArtificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Lead the strategy and execution across four critical operational verticals: Customer Enablement and Adoption, Content Strategy, Training Programs, and Efficacy Measurement
Act as the lead Business Analyst for Customer Success, evaluating the current tool stack and recommending tooling and automation solutions
Define and manage core Customer Success KPIs, ensuring data accuracy across all platforms
Design and deploy systems and processes for customer reference programs, testimonials, and case studies
Qualification
Required
10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments
Proven track record building or scaling Customer Operations in a fast-growth technical setting
Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams
Excellent communication and storytelling skills — capable of translating complex operational data into clear insights for executive audiences
Build and scale the global Customer Operations organization, Education, and Analytics
Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement
Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery, etc.) to provide visibility into customer health, incidents, and sentiment
Benefits
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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2026-01-06
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