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Snell & Wilmer · 1 month ago

Client Accounts Manager Legal Billing

Phoenix, AZ

Full-time

Hybrid

Mid Level

Snell & Wilmer L.L.P. is a leading Am Law 200 firm focused on building strong relationships with clients and communities. The Client Accounts Manager will ensure precise management of client accounts, resolve billing issues, and collaborate with attorneys to maintain the firm's financial health.

AdviceLegal

Responsibilities

Meets regularly with billing attorneys and legal staff to discuss past due accounts and determine actions to collect

Communicate directly with clients both verbally and in writing to resolve billing issues and secure timely payment

Travel regularly to designated offices to meet with attorneys in person, and forms action plans around client accounts

Report monthly (in person and/or virtually) with the firm’s Client Review Committee on collections efforts and escalating problem accounts as needed

Generate and analyze reports to identify accounts follow-up and address these concerns with the appropriate attorneys and/or legal staff

Acts as a resource and train new attorneys and staff on our accounting software and processes

Resolve and appeal rejected electronic invoices, so they can be resubmitted

Understand and follow client billing guidelines

Perform account reconciliations, provide account ledgers and other reports as needed or requested

Act as liaison between attorneys and the Accounting Department

Qualification

Law firm billing experienceMicrosoft Office proficiencyAderant expertiseClient relationship managementInterpersonal skillsCommunication skillsAttention to detailIntegrity

Required

Prior law firm experience, preferably in billing, or in an equivalent relevant area, required

Strong interpersonal, communication, and relationship management skills

Ability to convey urgency with professionalism to attorneys and clients; assertive yet tactful

Demonstrate integrity in personal and fiduciary matters

Excellent business communications, writing, presentation and interpersonal skills, along with a strong client focus in a fast-paced environment

Willingness to embrace new technologies and technical knowledge/expertise with Microsoft Office, web-based credit card processing, Aderant (or similar systems)