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Infosys · 1 week ago

Lead SAP CRM Consultant

Memphis, TN

Full-time

Onsite

Senior Level, Lead/Staff

7+ years exp

Infosys is a global leader in next-generation digital services and consulting. They are seeking a Lead SAP CRM Consultant who will contribute to different phases of the consulting lifecycle, guide teams on project processes, and shape consulting solutions to meet client needs.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Define the problem, propose and create the solution

Play an important role in the development, configuration and deployment of the overall solution

Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building

Help detail the project scope

Lead the SAP CRM workstream for implementations, upgrades, and support projects, serving as the primary point of contact for the client and internal stakeholders

Manage and mentor a team of SAP CRM consultants, ensuring project timelines, deliverables, and quality standards are met

Develop and maintain project plans, scope documents, and resource allocation strategies

Facilitate workshops, business requirement gathering sessions, and design discussions with key business users

Provide expert guidance on best practices for SAP CRM solutions, including but not not limited to: Sales: Account and Contact Management, Activity Management, Opportunity Management, Quotation and Order Management. Service: Service Request and Order Management, Complaints and Returns Management, Service Contracts. Marketing: Campaign Management, Lead Management, Marketing Analytics. Interaction Center (IC): Agent Desktop, Scripting, and Call Handling. Web UI (User Interface): Configuration and enhancements

Design, configure, and implement SAP CRM solutions to meet complex business requirements

Conduct system testing, including unit, integration, and user acceptance testing (UAT)

Prepare and deliver training materials and conduct end-user training sessions

Act as a trusted advisor to clients, understanding their business challenges and proposing effective SAP solutions

Perform gap analysis and create functional specifications for custom developments (RICEFW objects)

Collaborate with cross-functional teams (e.g., SAP ECC/S/4HANA SD, FI-CO, MM) to ensure seamless integration and business process flow

Work closely with ABAP developers and Basis teams to validate technical designs and ensure the final solution meets functional requirements

Provide post-go-live support and troubleshooting, ensuring the stability and performance of the SAP system

Qualification

SAP CRMBusiness Process ConsultingProject ManagementClient TrainingFunctional SpecificationsTeam LeadershipCommunication SkillsProblem SolvingCollaboration

Required

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 7 years of experience with Information Technology

This position is based in Memphis, TN. The Position may require travel and/or relocation

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred

At least 7 years of experience in leading the SAP CRM workstream for implementations, upgrades, and support projects, serving as the primary point of contact for the client and internal stakeholders

Manage and mentor a team of SAP CRM consultants, ensuring project timelines, deliverables, and quality standards are met

Develop and maintain project plans, scope documents, and resource allocation strategies

Facilitate workshops, business requirement gathering sessions, and design discussions with key business users

Provide expert guidance on best practices for SAP CRM solutions, including but not limited to: Sales: Account and Contact Management, Activity Management, Opportunity Management, Quotation and Order Management; Service: Service Request and Order Management, Complaints and Returns Management, Service Contracts; Marketing: Campaign Management, Lead Management, Marketing Analytics; Interaction Center (IC): Agent Desktop, Scripting, and Call Handling; Web UI (User Interface): Configuration and enhancements