Herff Jones · 1 month ago
Seasonal Customer Service Representative
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrHerff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. As a Seasonal Customer Service Agent I, you will manage relationships with Independent Sales Partners and customers, ensuring inquiries are addressed and providing overall customer support across multiple channels.
Consumer GoodsJewelryProduct Design
Responsibilities
Actively participate in our in-house training program, using job aids, SOPs (standard operating procedures), and senior team members to become productive as quickly as possible
Hands-on training while job-shadowing with a seasoned team member
Understand who we are at Herff Jones, and why customers come to us
Gain a high-level understanding of the flow of products and processes
Build initial relationships with customer and sales partners in your assigned region
Become proficient in performing basic operations in our ERP system (Oracle) independently, or with little oversight
Operate independently and serve as a subject matter expert for your assigned region
Establish strong relationships with sales partners and customers – you should by this time be able to anticipate many of their needs - in your assigned region
Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates
Handle multi-channel inbound communications – phone, email, web portal, ticketing system, chat – while meeting or exceeding stated Service Levels
Support the company’s commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
Build relationship within the broader Customer Service team to support the needs of our customers
Maintain positive and professional communications and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel
Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
Previous success in a Customer Service environment
Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
Because some work is processed manually, being willing to work outside of digital toolsets
Demonstrated success managing multiple tickets & tasks at a time while paying close attention to detail
Demonstrated success effectively handling a large combined multi-channel ticket volume
Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team’s overall delivery goal
Conversational and Intermediate in Spanish to communicate effectively with Spanish-speaking clients and provide excellent customer service preferred
Qualification
Required
Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
Previous success in a Customer Service environment
Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
Being willing to work outside of digital toolsets
Demonstrated success managing multiple tickets & tasks at a time while paying close attention to detail
Demonstrated success effectively handling a large combined multi-channel ticket volume
Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team's overall delivery goal
Preferred
Conversational and Intermediate in Spanish to communicate effectively with Spanish-speaking clients and provide excellent customer service
Bachelor's or Associates degree preferred
Honorable military service will be considered on a case-by-case basis
Company
Herff Jones
Herff Jones is a company that makes customized class rings and graduation products.
Founded in 1920
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Ronald Stoupa
Chief Executive Officer
Ken Moore
Senior Vice President and Chief Technology Officer
Recent News
2025-06-21
Inside INdiana Business
2025-06-19
2023-09-26
Company data provided by crunchbase