Indirect Tax Tech Transformation Lead jobs in United States
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Fonoa · 2 months ago

Indirect Tax Tech Transformation Lead

positionNew York, US
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Fonoa is transforming how digital-first companies stay tax compliant by providing modular API solutions. The Indirect Tax Tech Transformation Lead will manage customer accounts, ensuring product adoption and value realization while supporting sales initiatives and offering expert advice on Fonoa’s platform capabilities.

Developer APIsFinancial ServicesFinTechSaaS
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Growth Opportunities

Responsibilities

Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions
Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV
Identify opportunities for upselling and cross-selling to foster account growth
Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction
Ensure the success and achievement of desired outcomes at every stage by monitoring account health
Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption
Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions
Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement

Qualification

Indirect tax experienceProject managementAPI-first productsCustomer relationship managementClear communicationProblem-solvingAdaptabilityCreative mindset

Required

5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry
Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience
Previous experience or exposure to the tax process and operational assessments
Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred)
Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products
A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives
A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed
A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth
An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities
Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions

Preferred

Previous project management experience

Company

Fonoa

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Glassdoor3.9
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Fonoa is an API-first company that automates tax obligations of internet companies.
dateFounded in 2019
location
Dublin, Dublin, IRL
people-size51-200 employees
web-link
https://www.fonoa.com/

Funding

Current Stage
Growth Stage
Total Funding
$85M
Key Investors
CoatueOMERS VenturesIndex Ventures
2022-07-21Series B· $60M
2021-11-22Series A· $20.5M
2020-11-01Seed· $4.5M

Leadership Team

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Filip Sturman
COO, co-founder
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Recent News

Index Ventures
Index Ventures Portfolio
2025-12-13
ChannelX
The Essential Guide to Tax ID Validation
2025-10-16
Dawn Capital
Fonoa raises $60M to automate tax compliance for global companies like Uber and Zoom
2025-04-10
Company data provided by crunchbase