Snr Engineer, Software Support jobs in United States
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ASM ยท 16 hours ago

Snr Engineer, Software Support

positionUS > Arizona > Phoenix
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date4+ years exp

ASM is a leading company in semiconductor technology with a focus on innovation and collaboration. The Snr. Software Support Engineer will investigate, recreate, and troubleshoot software issues, ensuring customer satisfaction and operational efficiency of semiconductor processing equipment.

ElectronicsManufacturingSemiconductor
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H1B Sponsor Likelynote

Responsibilities

Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions
Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs
Responsible for managing escalation calls with field support engineers
Create bug reports for the developer to use when fixing the bug
Work with QA to add replicated bugs to the regression
Travel to customer sites to support installations, training, and troubleshooting of ASM products
Talking to the account team and GPS group (not directly with the customer) when investigating reported issues
The team will handle all issues until they are ready to send to the developer

Qualification

PythonSoftware developmentEmbedded softwareTestCompleteC#Team Foundation ServerSemiconductor equipmentMulti-threaded applicationsReal-time softwareDevice drivers

Required

BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field
Ability to read code and diagnose issues
Software development or test (QA) experience

Preferred

Preferred expertise in Python, TestComplete, Delphi, C#, Team Foundation Server
Experience with semiconductor equipment preferred
Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

Company

ASM

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ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
dateFounded in 1968
location
Almere, Flevoland, NLD
people-size1001-5000 employees
web-link
https://www.asm.com

H1B Sponsorship

ASM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
unknown
1981-05-22IPO

Leadership Team

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Charles Dean del Prado
President & CEO

Recent News

GlobeNewswire
ASM to invest in expansion in the Netherlands, signs Head of Terms with Almere Municipality and Province
2025-12-17
GlobeNewswire
ASM nominates CEO and SB member for reappointment, SB chair to retire in 2027
2025-12-08
ASM International NV
ASM reports third quarter 2025 results
2025-10-29
Company data provided by crunchbase