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Cartwheel · 2 days ago

Vice President, Operations

United States

Full-time

Remote

Director/Executive

$225K/yr - $285K/yr

10+ years exp

Cartwheel is a leading mental health partner for K12 schools, focused on improving student mental health outcomes. As the Vice President of Operations, you will oversee operations across mature markets, manage performance metrics, and collaborate with cross-functional teams to enhance service delivery.

Health CareMental HealthmHealthTherapeuticsWellness

Responsibilities

Being the P&L owner for all of Cartwheel's mature markets , accountable for achieving and reporting on revenue, margin and quality targets by state

Managing and ensuring strong performance across Operations team (currently 35 FTEs across Care Ops, Health Plan Ops, and Revenue Cycle Management)

Being accountable for key operational metrics, including:

Time to care: ensuring families referred to Cartwheel access services quickly

Conversion to care: ensuring families referred to Cartwheel engage in services

Care revenue: grow total revenue from care delivery

Care margin: increase insurance revenue and lower cost per session

Collections: achieve gross and net revenue collections targets

Payer contracting and credentialing: ensure clinicians are enrolled with payers quickly, accurately, and efficiently

Team engagement: maintain strong team engagement and performance

Serving as a member of Cartwheel's Senior Leadership Team (SLT)

Partnering cross-functionally:

With our Clinical, People, and Finance leaders to achieve high quality, scalable, efficient service delivery

With our R&D/Technology teams to improve our product, systems and tools, including continuing deployment of AI agents across Operations

With our go-to-market teams, including Sales, Success, Marketing, and Government Affairs, to ensure that our operations support new sales and customer retention goals

Qualification

Healthcare operations experienceP&L ownershipRevenue Cycle ManagementData-driven decision makingTeam managementAnalytical thinkingAIAutomationCommunication skills