LeoLabs · 1 month ago
Customer Operations & Enablement Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLeoLabs is a company dedicated to building a living map of activity in space through their global radar network and AI-enabled analytics platform. They are seeking a Customer Operations & Enablement Manager to lead customer engagement and operational excellence, ensuring customers realize the full value of LeoLabs’ products through effective onboarding and ongoing support.
AerospaceDatabaseMapping ServicesSoftware
Responsibilities
Serve as the primary operational liaison for customers across the EMEA region, ensuring seamless onboarding, training, and continued engagement
Lead customer enablement programs, including delivery of tailored training, workshops, and operational exercises
Monitor customer adoption and usage metrics; develop strategies that enhance customer success and retention
Partner with customers to define operational goals and establish measurable success criteria for LeoLabs’ solutions
Collaborate cross-functionally with Sales, Engineering, and Product teams to resolve issues, prioritize feature requests, and ensure customer requirements are represented
Develop and continuously improve operational frameworks, playbooks, and documentation for customer success and support
Provide leadership during critical events, operational exercises, or incidents requiring coordinated response
Represent LeoLabs at industry events, customer briefings, and regional forums to strengthen relationships and brand trust
Contribute to operational strategy and planning for EMEA customer engagement and enablement initiatives
Mentor team members and foster a culture of excellence, accountability, and customer focus
Qualification
Required
10+ years of experience in military operations, defense programs, or complex technical operations, ideally in a leadership or customer-facing capacity
Proven experience managing relationships with government or enterprise customers
Strong operational planning, coordination, and execution skills
Exceptional communication and presentation abilities in English and German (additional languages a plus)
Demonstrated ability to deliver structured training and operational enablement programs
Strong analytical skills; capable of interpreting customer data, usage trends, and operational metrics to drive decisions
Highly organized, self-directed, and able to operate effectively in a global, fast-paced environment
Preferred
Master's degree in Engineering, Operations Management, Business Administration, or a related technical field
Experience working with or within space operations, aerospace, or national defense organizations
Familiarity with SaaS platforms, data analytics tools, or RESTful APIs
Experience leading cross-functional initiatives to improve operational efficiency or customer success processes
Demonstrated success in a customer enablement, training, or customer success leadership role
Benefits
Global workforce: flexible remote/hybrid opportunities
Work on complex, meaningful missions with real-world impact
Unlimited paid time off for most roles
Comprehensive health, dental, and vision coverage
Access to the forefront of commercial space operations and defense innovation
Company
LeoLabs
LeoLabs is an aerospace company that supplies and provides low Earth orbit mapping and space situational awareness services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$111MKey Investors
GP BullhoundHorizons Ventures
2024-02-12Series Unknown· $29M
2021-06-03Series B· $65M
2020-02-05Series A
Leadership Team
Tony Frazier
Chief Executive Officer
Recent News
WSJ.com: US Business
2025-08-27
Company data provided by crunchbase