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Peregrine Health · 1 day ago

Patient Access Specialist

Nashville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Peregrine Health is a leading provider of integrated behavioral health services, partnering with healthcare organizations to deliver high-quality care to underserved populations. As a Patient Access Specialist, you will manage appointment scheduling for behavioral health visits, ensuring efficient care delivery and optimizing provider calendars.

Health CareMedical

Responsibilities

Own the end-to-end visit scheduling process, including initial bookings, rescheduling, and cancellations for behavioral health appointments across our partner sites

Coordinate follow-up visits and referrals, ensuring timely continuity of care and clear communication with partner organizations

Serve as the central point of contact for appointment logistics—confirming visits, resolving scheduling conflicts, and keeping all stakeholders aligned

Support panel management by supporting goal achievement for patient visit cadence and proactively flagging gaps in care

Maintain and manage provider calendars, working to optimize appointment blocks, reduce downtime, and align schedules with patient demand and site needs

Collaborate cross-functionally with operations and clinical leadership to anticipate and solve logistical challenges

Qualification

Healthcare operations experienceScheduling tools proficiencyEHRs experienceCRM systems experienceMission-driven attitudeOrganizational skillsCommunication skillsProblem-solving mindset

Required

2+ years of experience in a healthcare operations, scheduling, or administrative support role (telehealth or behavioral health experience a plus)

Strong organizational skills and attention to detail, with the ability to manage a high volume of tasks and communications

Excellent communication skills—professional, empathetic, and clear with patients, providers, and internal teams

Comfort with technology; experience using scheduling tools, EHRs, or CRM systems preferred

A problem-solving mindset and a calm, solutions-oriented approach to managing last-minute changes or conflicts

A mission-driven attitude and a desire to make a meaningful difference in behavioral health access and delivery

Preferred

Experience using scheduling tools, EHRs, or CRM systems preferred

Company

Peregrine Health

For clinics in underserved communities, Peregrine Health provides a comprehensive behavioral health solution that goes beyond simple telehealth visits.

Founded in 2019

Nashville, Tennessee, USA

51-200 employees