Legacy Service Partners · 2 months ago
Regional Operations Director
Dallas, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expLegacy Service Partners is a national leader in residential HVAC, plumbing, and electrical services. The Regional Operations Director is responsible for leading operational performance and growth of multiple brands within a specific region, focusing on strategic planning, financial management, and team leadership to ensure the region's success.
ConsumerService Industry
Responsibilities
Implement regional operational strategies aligned with the company’s overall objectives through the regional “pod” structure comprised of operations, finance, human resources, marketing, and technology
Act as an extension of the Regional Vice President and the platform leadership team while balancing the needs of your region by directing the right resources to the right projects ensuring maximum impact
Work directly with local General Managers and leadership teams to successfully run day-to-day operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness
Participate in daily stand-up meetings with partner companies when necessary to drive daily operational excellence
Identify opportunities for growth and expansion within the region and develop plans to capitalize on them
Drive continuous improvement initiatives to enhance operational performance and customer satisfaction across all areas of the business
Manage the regional budget, including forecasting, planning, and monitoring financial performance
Analyze financial reports and key performance indicators (KPIs) to identify areas for operational improvement, cost reduction and revenue enhancement
Ensure all locations within the region meet or exceed financial targets and operational goals
Lead, mentor, and develop a high-performing regional operations team, including location managers and other key personnel
Conduct regular performance reviews, provide feedback, and implement professional development plans for team members
Ensure exceptional customer service standards are maintained across all locations within the region
Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers
Prepare and present regular reports on regional performance, challenges, and opportunities for operational leadership
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or a related field
Proven experience in operations management, with at least 5 years in a leadership role overseeing multiple locations or a large region
Proven track record of successfully managing and improving operational performance in a similar industry
Experience managing a distributed workforce and using KPIs to drive performance
Strong strategic thinking and problem-solving abilities
Excellent leadership and team management skills
Financial acumen and experience managing budgets and financial performance
Proficiency in using operational and financial software and tools
Strong project management and organizational skills
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships
Exceptional problem-solving and conflict resolution abilities to improve things both big and small
Highly organized, ability to act quickly while still having attention to detail
Hold yourself to a higher standard and exhibit a high level of integrity
Preferred
Master's degree is preferred
Prior experience in residential home services or related consumer industry preferred
Benefits
Full medical, dental, and vision packages including fully employer paid options
401(k) with company match
Ongoing training that directly results into bigger career opportunities combined with continuous education stipends
Company
Legacy Service Partners
Legacy Service Partners provides residential heating,ventilation, and air-conditioning, plumbing, and electrical services.
11-50 employees
H1B Sponsorship
Legacy Service Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Gridiron Capital
2023-01-18Private Equity
Leadership Team
Robert Millock
Co-Founder & CEO
Frank Zhang
Co-Founder
Recent News
2024-05-21
2024-05-21
Company data provided by crunchbase