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ServiceNow · 9 hours ago

Director, Inbound Product Management - Public Sector Industry AI Products

Vienna, VA

Full-time

Hybrid

Director/Executive

$218K/yr - $381K/yr

15+ years exp

ServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. As the Director of Inbound Product Management, you will architect the strategy for AI-native public sector workflows and work with government organizations to transform their services. This role involves defining product capabilities, driving execution across teams, and promoting the product area as an expert in the field.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Architect the global strategy and roadmap for AI-native public sector workflows that make agencies (federal/central, state & local) faster, smarter, and mission-outcome focused. Shape framework and make build/partner selections

Work with agency innovators, mission owners, CIO/CTOs, and our partner ecosystem to uncover deep needs and identify breakthrough AI opportunities

Transform complex public-sector workflows into autonomous product capabilities—with explainability, transparency, and human oversight built in from the start

Define how success is measured for AI in government: evaluation methods, outcome metrics, quality thresholds, safety envelopes, and trust signals

Drive execution across engineering, research, design, field CTOs, GTM, and partners—reducing ambiguity and accelerating time to value

Promote your product area internally and externally as a visible expert—shaping customer expectations and influencing the market conversation around autonomous government services

Guide a global team of 5-7 senior inbound product managers, report to the VP/GM directly

Qualification

Product management experienceAI-native product developmentAI evaluation expertiseCross-functional team leadershipStorytelling skillsProblem-solving empathyNavigating ambiguityStartup experienceGovernment experience

Required

15 years of product management experience, guiding product managers and managers of product management, and cross-functional teams rallying everyone towards aligned OKRs

Experience building and shipping AI-native products where self-service, reasoning, and oversight are core—not bolt-ons

Strong foundation in AI evaluation—quality, safety, constraints, transparency, reproducibility, and trustworthy outcomes

Demonstrated ability to spark alignment across engineering, research, design, field organizations, and executive stakeholders

Exceptional storytelling and the ability to inspire both customers and internal teams around bold product direction

Comfort navigating ambiguity, rapid iteration, and fast-shifting customer expectations—bias toward action and learning, required startup-like experience

Deep empathy for problem-solving and passion for translating mission obstacles into software breakthroughs. Government experience a plus

Must be a U.S. Citizen