ServiceNow · 1 month ago
Senior Principal Engagement Manager - Strategic Tech & SI
Addison, TX
Full-time
Hybrid
Senior Level, Lead/Staff
15+ years expServiceNow is a global market leader in AI-enhanced technology, helping over 8,100 customers improve their workflows. The Senior Principal Engagement Manager is responsible for ensuring timely and budget-friendly delivery of solutions, collaborating with various stakeholders to meet customer objectives and managing complex projects.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Leads the delivery team throughout the engagement, often in collaboration with a services partner
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials
Collaborates with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered
Understands the business objectives and aligns the deliverables accordingly
Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success
Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions
Coaches, mentors and manages Customer Outcomes and/or Partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes
Typically manages multiple projects simultaneously
Identify gaps between actuals and plan of record, propose solutions and drive resolution
Leads the delivery team throughout large, complex programs, often with multiple workstreams and in collaboration with a services partner
Supports Business Development efforts for Multi-Million-dollar engagements
Manages the largest and most complex programs for Customer Outcomes Strategic Accounts
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
15 years progressive experience as part of a professional services organization
Ability to travel up to 50%
Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment
Demonstrated success driving complex issues through analysis and resolution
Experience working collaboratively and cross-functionally
Excellent written and verbal communication skills
ServiceNow certification in aligned workflow
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Crowdfund Insider
2026-01-17
2026-01-16
Company data provided by crunchbase