Samsara · 1 day ago
Strategic Program Manager - Customer Support Transformation
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $152K/yr
7+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. The Strategic Program Manager will lead large-scale transformational projects within the Global Customer Support team, focusing on optimizing processes and enhancing customer experience through strategic initiatives and technology integration.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Lead the end-to-end planning and delivery of complex, cross-functional project portfolio, translating strategic direction into actionable execution plans. Anticipates misalignment early and drives realignment across teams and leaders
Understands broader business priorities and competitive/industry trends. Uses these insights to shape program strategy and make informed recommendations
Communicates complex topics simply and persuasively. Uses storytelling and data to influence, facilitate tradeoffs, and drive decision-making
Trusted advisor to Director + Internal stakeholders, driving alignment and collaboration across complex or competing priorities
Demonstrates deep fluency in PM methodologies, tools, systems and customer/technical support processes. Shares insights and lessons learned to mature PMO standards and foster a culture of continuous learning
Integrates AI solutions into program processes to improve scalability, accuracy, and strategic planning
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
Bachelor's degree from an accredited university
7+ years of project/program management, management consulting, and/or business operations & strategy experience
Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
Strong analytical, data-driven, problem-resolution, and decision-making skills
Preferred
PMP certification and/or advanced education in Project or Program Management
Experience with B2B hardware and SaaS products
Experience driving AI-centric projects
Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
Proven track record of building trust delivering results that demonstratively improve the customer experience
Adaptability, flexibility, and the conviction to 'do the right thing' under stress, high tension, and tight deadlines
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase