Aubuchon Company · 1 month ago
POS Technician
Westminster, MA
Full-time
Hybrid
Entry Level
$18/hr - $19/hr
2+ years expThe Aubuchon Company is a 4th generation family company with over 100 retail locations, committed to delivering 'The Aubuchon Difference' through its dedicated team. The POS Technician will be responsible for installations, configurations, repairs, and troubleshooting of point-of-sale equipment to ensure optimal performance.
E-CommerceHardwareRetail
Responsibilities
Perform POS functional testing, interpretation, and analysis of test results
Assist with POS system upgrades for retail locations
Support POS software and hardware development cycle by determining user-expected behavior
Complete installations, repairs, backups, and maintenance tasks
Document detailed procedures for best practices
Remote troubleshooting through established diagnostic techniques
Prepare registers and other devices for deployment
Assist in acquisition projects as necessary (requires travel)
Qualification
Required
2+ years of technical experience in helpdesk or technical customer support
Availability to work variable shifts including weekdays, weekends, holidays and some nights
Ability to work both independently and collaboratively as projects require
Ability to strictly follow instructions and direction
Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve them with limited supervision
Experience working in ticketing systems to record issues, correspond with customers, and utilize documented methods to resolve the situation to the customer's satisfaction
Solid verbal, written, and interpersonal communication skills
Ability to prioritize and complete multiple tasks simultaneously
Proficiency with Microsoft Windows, MS Office, and Google Suite
Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
Must be able to lift up to 50 pounds
Frequent lifting and/or carrying of objects weighing up to 10 pounds
Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, depth perception, identifying colors) as needed
Preferred
Associate's Degree in Computer Information Systems or related field
Experience in/knowledge of point-of-sale software
Benefits
401(k) with match program - AVAILABLE DAY 1
PTO Awards starting at 80 hours and increases with seniority
Paid Holidays
Medical, Vision, and Dental insurance
Company Funded-HSA/HRA Program
Short Term Disability
Company Paid Life Insurance
Wellness Program- Earn $300 annually
Tuition Reimbursement
Gym Reimbursement
Team Member Assistance Program and Fund
Discounted Pet Health Insurance
Team Member Discounts at all locations
Training and Growth Opportunities
Company
Aubuchon Company
Your neighborhood hardware store with just what you need, at prices you can afford, and the help you would expect from a friend.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Will Aubuchon
Chief Executive Officer
JILLIAN MONTMARQUET
Chief People Officer
Recent News
The Patriot Ledger
2024-04-28
Vermont Business Magazine
2024-04-28
Company data provided by crunchbase