Packaging Corporation of America · 21 hours ago
Quality Facilitator
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$70K/yr - $96K/yr
5+ years expPackaging Corporation of America (PCA) is a Fortune 500 company focused on providing innovative packaging solutions. The Quality Facilitator is responsible for overseeing daily quality control, product testing, and customer quality assurance activities to ensure high-quality production and compliance with food safety standards.
Business DevelopmentManufacturingPackaging Services
Responsibilities
Conduct weekly training sessions (across all shifts) on documented quality procedures and train supervisors and operators on quality processes
Monitor and maintain the grey area to ensure process for non-conforming products is being enforced. Working with Management/Supervision on disposition of returned and/or on hold product, with the expectation of returning dispositioned product within the returned month
Learn all aspects of the Quality Systems Manager’s (QSM) responsibilities to provide support for maintaining the plant’s quality (ISO 9000) and food safety certification(s) (ISO 22000). Support QSM with Incident Reporting (IR) system, for accuracy and completion, to ensure proper corrective actions, verifications and customer credits are correctly applied
Coordinate with plant management to implement and maintain company quality and food safety standards with the goal of producing high quality products and reducing non-conformities
Work with department managers/superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams
Serve as quality contact with customers to address customer concerns and further strengthen the customer relationship. This includes interfacing with customer quality staff; maintaining knowledge of customer specific quality testing requirements; responding to customer audits and information requests; and assisting the plant management in translating customer satisfaction survey data into action plans
Conducting audits, training, and meetings per the Master Schedule and serve as the back-up for Quality System Manager
Daily inspection/audits of production floor observing quality and food safety processes
Facilitate and maintain corporate quality processes and procedures at the plant level
Participate in and serve as interface in plant audits such as quality, food safety, and customer audits
Ensure all quality control and measurement devices are appropriately calibrated and maintained
Qualification
Required
Education is equivalent to a bachelor's degree in engineering, Industrial Management, Statistics, Business, or related fields
Five (5) years of previous experience in corrugated manufacturing operations
Three (3) years' previous experience developing / implementing quality systems programs in a manufacturing environment
Effective training and presentation skills and the ability to facilitate groups in problem solving
Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook
Strong organizational skills with the ability to handle numerous details, deadlines, and requests
Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently
Solid analytical skills with the ability to identify opportunities for improvement and conduct deductive reasoning
Strong verbal and written communication skills with the ability to communicate effectively to solicit buy-in from various audiences
Strong interpersonal skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company
Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines
Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members
Must be able to travel as necessary and possess a valid U.S. driver's license
Preferred
Certified quality engineer preferred
Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred
Exposure to manufacturing shop floor and/or Statistics and Quality software is preferred
Benefits
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Company
Packaging Corporation of America
Packaging Corporation of America (PCA) is the fourth largest producer of containerboard and corrugated packaging products in the United It is a sub-organization of vapepackagingboxes.
10001+ employees
H1B Sponsorship
Packaging Corporation of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-28IPO
Leadership Team
Criscella Martinez
Sr. Talent Acquisition Partner
Sheryl Griffin
Executive Assistant to CEO & Corporate HR
Recent News
2025-12-04
2025-11-06
Company data provided by crunchbase