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Universal Companies · 1 month ago

Bi-Lingual Sales Administrative Specialist

Abingdon, VA

Full-time

Onsite

New Grad, Entry Level

Universal Companies is a company that provides operational and administrative support within the Sales team, ensuring a seamless customer experience in both English and Spanish. The Bi-Lingual Sales Administrative Specialist will handle customer inquiries, account maintenance, and order processing while collaborating with various departments.

BeautyCosmeticsWomen's

Responsibilities

Respond to customer inquiries and service requests in English and Spanish

Provide bilingual administrative support to assigned sales team members

Maintain CRM accounts, perform data cleanup, and ensure system accuracy

Manage new account setups: credit applications, tax documents, portal access, and onboarding communications

Prepare customer quotes, process orders, and support consolidated order workflows

Review order holds, credit issues, and backorders; coordinate resolutions with A/R

Review and assign incoming leads; prepare sample shipments with bilingual follow-up

Support tradeshow logistics and order preparation

Communicate product updates, substitutions, and discontinuations to customers

Assist with SKU additions, product setup, and account-specific requirements

Prepare freight quotes, track shipments, and resolve delivery concerns

Create spreadsheets, run reports, and organize operational data

Provide bilingual procedural training to new and existing team members

Maintain compliance and accuracy on institutional and government portals

Assist with bids and contracts to ensure complete, timely submissions

Track monthly budgets and maintain account activity records

Share teamwide operational updates and process changes

Escalate concerns to management with recommended solutions

Qualification

Microsoft Office proficiencyFluent in EnglishSpanishHigh-volume data entryOrganizational skillsCustomer service experienceOracle-based systems experienceSpa/salon industryRelationship-building skills