closed ยท 1 month ago
Senior CJA Technical Consultant
United States
Full-time
Remote
Senior LevelBlue Acorn iCi is a digital experience partner that helps global brands optimize customer engagement. They are seeking a Senior Customer Journey Analytics (CJA) Technical Consultant responsible for implementing and configuring Adobe Customer Journey Analytics to provide actionable insights and improve customer journey measurement.
AnalyticsE-CommerceE-Commerce PlatformsPersonalizationUX DesignWeb Design
Responsibilities
Configure and implement Customer Journey Analytics (CJA) in alignment with enterprise analytics and data strategy
Build and validate connections, data views, field mappings, joins, and identity stitching to ensure data accuracy and consistency
Design reporting structures that unify journey behavior across AEP, RTCDP, web, app, offline, and third-party systems
Map schemas, datasets, and identity namespaces to create clean and reliable inputs for cross-channel reporting
Leverage AEP Query Service and Data Distiller to shape datasets, normalize events, optimize joins, and prepare analytics-ready tables
Work with engineering teams to ensure datasets follow CJA best practices for cardinality, granularity, and stitching
Create calculated metrics, filters, visualizations, and dashboards that translate customer behavior into business insights
Define KPIs, success metrics, and measurement frameworks that tie platform usage to business outcomes
Guide marketing and product teams in operationalizing insights for journey optimization, personalization, and activation
Partner with AEP, RTCDP, and AJO teams to ensure analytics alignment with upstream event design and downstream activation
Facilitate working sessions with stakeholders to refine requirements and translate business needs into analytics deliverables
Support governance, QA, data validation, and ongoing analytics operations
Qualification
Required
Deep hands-on experience with Adobe Customer Journey Analytics (CJA)
Strong experience with schema mapping, data modeling, and event normalization
Strong experience with identity alignment and cross-dataset stitching
Strong experience with calculated metrics, components, and CJA data view configuration
Strong experience with AEP Query Service and Data Distiller for dataset preparation
Ability to analyze and interpret cross-channel journey behavior and translate technical findings into business-ready insights
Experience defining KPI frameworks and enabling measurement strategies for enterprise programs
Strong communication skills with the ability to explain technical concepts to non-technical teams
High attention to detail and a passion for accuracy in analytics and data integrity
Preferred
Working knowledge of Adobe Experience Platform (AEP), Real-Time CDP (RTCDP), and familiarity with AJO journey datasets
Experience working in large-scale, multi-solution Adobe programs
Benefits
Medical, dental and vision insurance
Life insurance
Disability
Paid time off
401(k)
And more!
Company
closed
A linkedin Page
Founded in 2008
11-50 employees
H1B Sponsorship
closed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (4)
2022 (5)
Funding
Current Stage
Early StageTotal Funding
unknown2020-10-08Acquired
Company data provided by crunchbase