Yakima Valley Farm Workers Clinic · 1 day ago
Scheduling Coordinator
Yakima, WA
Full-time
Onsite
Entry Level
$18.47/hr - $22.62/hr
1+ years expYakima Valley Farm Workers Clinic is a leading community health center in the Pacific Northwest with over 40 clinics. The Scheduling Coordinator will manage scheduling for patient appointments, verify patient information, and provide support to the front office team.
DentalHealth CareHealth InsuranceHospitalMedicalPharmaceuticalWomen's
Responsibilities
Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
Verifies and updates current patient demographic information including contact information, insurance, and income verification
Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist
Provides outgoing calls related to registries and outreach for patients
Provides backup support to other Front Office positions as needed
Qualification
Required
High School Diploma or General Education Diploma (GED)
One year of office, administrative, patient care, call center or customer service experience
Bilingual (English/Spanish) required at level 9
Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
Preferred
One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred
Basic knowledge of medical terminology preferred
Basic knowledge of the Epic systems preferred
Basic proficiency with a variety of computer programs including Word and Excel
Benefits
100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
Company
Yakima Valley Farm Workers Clinic
Yakima Valley Farm Workers Clinic is one of the largest community health centers in the Pacific Northwest.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea Cogburn
Senior Human Resources Business Partner
Jose Macias, MBA, SHRM-SCP
Senior Human Resources Business Partner
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