Hollywood Casino Columbus ยท 1 month ago
Table Games Assistant Shift Manager
Columbus, OH
Full-time
Onsite
Mid Level
4+ years expHollywood Casino Columbus is part of PENN Entertainment, a leading provider of integrated entertainment and gaming experiences. The Table Games Assistant Shift Manager is responsible for supervising staff, managing daily operations of the table games department, and ensuring superior customer service while adhering to budgetary and compliance standards.
Entertainment
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the table games department
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with Shift Manager any scheduling concerns, with attention to guest satisfaction
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances
Responsible for the accountability of the chips, cards, dice and all other gaming equipment
Assists with verifications of table inventories and effectively manages table limits
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department
Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift
Shares responsibility for the overall integrity of daily operations on assigned shift
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
Manages work procedures and expedites workflow
Provides recommendation for employee performance (disciplining, coaching, and counseling)
Qualification
Required
Bachelors degree in related field; or four years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience preferred
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have knowledge of all Table Games and Table Games Operations
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Columbus
Operated by Penn National Gaming, Inc., Hollywood Casino Columbus is conveniently located off I-270 West and is open 24 hours a day; seven days a week.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judith Bell MBA, SHRM-CP
Human Resources Business Partner
Michael Waldron
Human Resources Business Partner
Company data provided by crunchbase