Barnes & Noble, Inc. · 1 month ago
Loss Prevention Market Manager
CA-Culver City
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
8+ years expBarnes & Noble, Inc. is seeking a Loss Prevention Market Manager (LPMM) to ensure a safe and secure environment across their assigned stores. The LPMM will collaborate with store teams to implement shrink reduction initiatives, analyze data related to theft, and lead a team of market investigators to enhance store security and performance.
Retail
Responsibilities
Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office Loss Prevention partners
During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas
Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results
Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution
Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents
Assess compliance with Loss Prevention programs and identify areas of potential risk and gaps between actual performance and company standards
Advise and manage all Loss Prevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues
Tailor and manage Loss Prevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other loss prevention procedures
Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores
Write and review incident summaries and investigative reports that are timely, concise and accurate
Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees
Ensure that the Loss Prevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater)
Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores
Manage all health and safety issues by partnering appropriately and escalating when needed
Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above
Qualification
Required
High-school degree and related work experience, including a minimum of eight years of retail loss prevention, with at least 2 years in a multi-unit environment
Ability to collaborate effectively with cross-functional teams
Ability to influence and manage teams without having direct management responsibilities in certain areas
Experience in coaching teams to deliver performance
Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision
Strong organizational and analytical skills
Must possess a demonstrated understanding of general and civil liability
Previous experience working with local law enforcement
Knowledge and understanding of the principles of Loss Prevention and Store Operations
Experience respectfully apprehending shoplifters and installing CCTV cameras
Ability to write clear and concise summaries of issues
Experienced investigator & interviewer with completed certifications
Strong in-person and telephone interview skills are required
Company
Barnes & Noble, Inc.
Barnes & Noble proudly serves America with approximately 600 bookstores across all fifty states, and are busy opening newly designed stores in communities nationwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Allen Lindstrom
CFO
Seema Paul
SVP, Chief Accounting Officer
Recent News
Palmetto Publishing
2025-10-06
Company data provided by crunchbase