Banterra Bank · 1 month ago
Loan Servicing Specialist III
Marion, IL 62959, USA
Full-time
Onsite
Entry, Mid Level
$17.13/hr - $19.69/hr
2+ years expBanterra Bank is seeking a Loan Servicing Specialist III to perform general loan servicing duties. The role involves preparing complex loan documentation, maintaining accurate records, and responding to loan inquiries while ensuring compliance with bank policies.
Financial Services
Responsibilities
Input data accurately and efficiently into the various systems and databases utilized by the Bank
Review loan file adjustment requests for accuracy and policy compliance prior to inputting into core processing system
Review loan payment transactions for accuracy and identify and correct posting errors
Update Bank’s core processing system with index values used for interest accrual calculation
Respond to complex loan inquiries from Bank team members and provide accurate responses or viable solutions to problems
Escrow account analysis, disbursement, balancing, and posting
Complete necessary research and provide professional responses to both internal and external customer inquiries
Prepare complex loan documents with complex ownership structures for commercial and consumer loans, ensuring that all necessary documentation has been collected, approvals have been granted, and all standard compliance requirements have been fulfilled
Onboard complex loan transactions such as SBA Lending, loans with attorney prepared documents, complex loan participation structures, and loans with multifaceted rate structures and payment streams
Verify that the Bank’s core processing system accurately reflects the terms and conditions of all loan agreements while ensuring adherence to Bank policy
Complete the loan file review process and identify and track missing documentation
Maintain systems and controls that ensure complete and accurate credit and collateral files on an ongoing basis. This includes maintaining collateral insurance coverage, tracking and perfecting collateral documents, maintaining complete and current financial information and other credit documentation
Review and understand loan exception reports and complete necessary research to make corrections
Create, compile, and interpret detailed reports for Loan Operations
Complete various complex general ledger and DDA reconciliation functions, both daily and monthly
Create and edit integrated general ledger lines
Assist with the purchase and sale of loan pools and associated intricate servicing requirements
Act as a resource and assist other Loan Operations team members with various job functions
Prepare written procedures and maintain process documentation
Participate and identify process improvement discussions to identify efficiencies in workflow and improve quality
Qualification
Required
High School diploma or equivalent
Two years' banking experience and/or two years of training in loan operations
Must successfully meet the requirements of Loan Servicing Specialist I & II positions
Strong organizational skills and attention to detail
Strong customer service orientation
Ability to problem solve, prioritize tasks, and meet required deadlines
Ability to respond to common inquiries or complaints from customers, co-workers, or vendors
Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management
Ability to define problems, collect data, establish facts and draw valid conclusions
Must understand and comply with company policies and procedures
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions
Ability to accurately and quickly complete standard mathematical and finance related calculations
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to use a calculator, computer, and applicable software
Ability to use Microsoft Office Programs, specifically Word, Outlook, Teams and Excel
Must have the ability to learn and operate various databases and loan origination software systems
The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet
Company
Banterra Bank
Banterra Bank is a bank providing consumer lending, mortgages, and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Dillard
EVP, Chief Financial Officer
Jennifer Aden
Executive Vice President, Chief Legal Officer, Corporate Secretary
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