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Intervala, LLC · 1 month ago

Customer Success Manager (Industrial & Data Center)

Mount Pleasant, PA, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Intervala, LLC is a full-service electronics manufacturing services provider, delivering high-quality solutions across various industries. They are seeking a Customer Success Manager for their Industrial & Data Center Segment to serve as a liaison between the company and customers, ensuring successful delivery and support of customer orders.

Electrical & Electronic Manufacturing

Responsibilities

Serve as customer contact and liaison between company and assigned customers

Complete support functions including Quoting, Purchasing, and Customer Service

Prepare costs and quotations, procure materials, and maintain our document system to ensure successful delivery of their customers’ orders

Work within the segment team to provide timely information on inquiries related to expediting, shipping dates, pricing, availability, order, and credit processing

Responsible for RFP through Material Clean process (all functions)

Monitor all incoming and outgoing customer correspondence (verbal and written)

Support customer relationships and coordinate all customer support activities

Prepare cost estimates and price quotations for assigned assemblies and services

Work with segment team to ensure quotes are submitted, processed, and delivered capitalizing on past experiences and knowledge of supporting roles

Prepare, send, and monitor material used for quoting purposes

Procure material within assigned segment in a timely and cost-effective manner

Maintain, build, and develop supplier relationships

Maintain document system and assist in controlling and incorporating changes to documents

Compile data from various sources, data entry, creating and generating reports and other business records on computer systems

Capture follow-up business with assigned existing customers

Project company image to attract business

Travel to customers and vendors as needed

Qualification

Inventory management techniquesCostPricing dataMS Office proficiencyPlanningProblem solvingOrganizational skillsEffective negotiationMultitasking abilityBachelor's degreeManufacturing ITAR experienceISO environment experienceCommunicationAdaptability

Required

Serve as customer contact and liaison between company and assigned customers

Complete support functions including Quoting, Purchasing, and Customer Service

Prepare costs and quotations, procure materials, and maintain our document system to ensure successful delivery of their customers' orders