MarineMax · 5 months ago
Service Advisor
Westbrook, Connecticut, United States
Full-time
Onsite
New Grad, Entry LevelMarineMax is a company specializing in marine services, and they are seeking a Service Advisor to support the Service Manager and the Service Team. The role involves coordinating service operations, ensuring customer satisfaction, and managing work orders effectively.
Financial Services
Responsibilities
Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders
Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work, and follow up on timely completion
Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order
Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced
Greet customers and determine needs, providing clear and precise instructions on the work order for the technician
Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day
Promote the sale of additional labor services, parts and accessories in a professional manner for each customer
Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval
Schedule, coordinate and follow-up on sublet contractors
Inspect quality of work performed as required, prior to delivery to the customer
Communicate with the customer during repairs and coordinate customer pick-up
Finalize and invoice work orders
Provide prompt, detailed and timely flow of all paperwork
Other Duties as assigned
Qualification
Required
Provide support to the Service Manager, Service Team, and Customers
Work with the customer (either internal or external) to get the information required to perform the work on the boat
Follow through to make sure the work is completed correctly the first time in a timely manner
Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team
Utilize Service Scheduler and other tools as required to generate and manage work orders
Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work
Follow up on timely completion of work
Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order
Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs
Take precautions necessary to guarantee payment including but not limited to pictures of the work and returning parts replaced
Greet customers and determine needs, providing clear and precise instructions on the work order for the technician
Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day
Promote the sale of additional labor services, parts and accessories in a professional manner for each customer
Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat
Obtain customer approval on work order to diagnose issues
Contact customer with estimate for repairs as soon as determined, and obtain approval
Schedule, coordinate and follow-up on sublet contractors
Inspect quality of work performed as required, prior to delivery to the customer
Communicate with the customer during repairs and coordinate customer pick-up
Finalize and invoice work orders
Provide prompt, detailed and timely flow of all paperwork
Company
MarineMax
MarineMax is a new and used boat dealer and yacht broker, and the largest Sea Ray dealer in the world.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$950M2023-07-13Post Ipo Debt· $950M
1998-06-03IPO
Leadership Team
Bobbie Jo Fenske-Luffman
Senior Human Resources Business Partner
Kristi Frias
Senior Human Resources Business Partner
Recent News
2025-11-14
2025-11-14
2025-11-14
Company data provided by crunchbase