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Tandem Diabetes Care · 1 week ago

Clinical Diabetes Sales Specialist (Eastern Phoenix and Scottsdale, AZ)

Greater Phoenix Area

Full-time

Hybrid

Entry, Mid Level

$98K/yr - $120K/yr

2+ years exp

Tandem Diabetes Care is a leader in the diabetes technology industry, dedicated to creating innovative products and services for people living with diabetes. The Clinical Diabetes Sales Specialist is responsible for promoting and selling Tandem Diabetes products and clinical services while providing education and support to healthcare professionals and patients.

Medical Device

No H1B

Responsibilities

Directly responsible for the promotion and sale of Tandem Diabetes products and clinical services within an assigned territory in partnership with a Territory Manager ("territory sales team")

Identifies potential customers, establishes and develops business relationships to facilitate the sales of Tandem Diabetes' products and clinical services

Uses clinical expertise to provide account sales support and continuing education in direct contact to patients, physicians and their staff on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace in order to generate sales

Promotes Tandem Diabetes products and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs

CDSS maintains solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals

In partnership with Territory Manager (TM), covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management

With TM, develops a business plan to promote new and maintain existing business in the territory

Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied

Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors)

Leverages clinical expertise to create and implement strategic business plans (i.e.. short-term & long-term goals and objectives) for assigned Territory

Provides information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients’ diabetes management plan

Provides products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions

Maintains knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies

Attends and participates in all corporate sales/clincial training, sales meetings, and assigned conventions, trade shows and symposia

Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory

Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies

Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers

Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures

Completes other assignments and sales reports as directed by Sales Management

CDSS maintains dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance

CDSS provides training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care

Interacts with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes’ products and related services

Meets or exceeds annual clinical and training goals

Coordinates, schedules, and delivers patient product trainings in the assigned territory

Ensures external referral decisions meet needs of HCP, patient, and Tandem business

Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy

Maintains account-level training requirements and trainer details for efficient and effective training coordination

Conducts/promotes educational offerings for new and existing patients which support diabetes self-management skills, preparation for or optimization of automated insulin delivery to reach positive outcomes and customer retention

Establishes and maintains excellent professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products / services

Creates value for the HCP by differentiating Tandem Diabetes Care products and clinical services

Educates prospective and current customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management topics

Selects contracted trainers based on territory business need and skill

Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers in the territory

Conducts HCP wear experiences to promote knowledge and comfort with Tandem systems

Educates HCPs on the use of Tandem therapy management reports to optimize patient outcomes

Leverages clinical expertise to discuss published studies, account and individual clinical outcomes and successes in an effective and compliant manner

Shares successful field strategies with regional sales team for learning

Collaborates with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues, and additional patient education/ training needs

Confirms completion of required training plan before assuming job responsibilities

Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements

Completes other assignments and reports as directed by Clinical Management

Qualification

Diabetes technology expertiseClinical education skillsSales experienceMicrosoft Office SuiteCRM software familiarityCommunication skillsRelationship buildingAdaptabilityTeam collaboration

Required

Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices and therapies, meal management strategies, diabetes medications, acute and chronic complications, emergency management and community resources

Ability to establish effective relationships with patients, referral sources and health care professionals

Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports to patients and health care providers

Demonstrated ability to communicate in a clear and concise manner with customers to resolve education or product issues and answer questions according to company protocols and requirements

Skilled at contributing clinical expertise to achieve Tandem business goals

Able to react to changing situations in a timely, calm, and confident manner

Ability to work in a fast-paced, dynamic market. Reacts positively to change as an opportunity to improve business performance and campaigns for it when necessary

Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred

Able to travel in the assigned territory at least 80% of the time and work from a remote home office; must maintain valid driver's license and required auto insurance as well as good driving record, per company policy

RN, RD or RPh or equivalent combination of education and applicable job experience

Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible

Maintenance of registration and licensure through clinical education

Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace

2 years' experience coordinating and conducting patient education on the technical use of diabetes technology

Preferred

Experience with video remote education

1 year of related diabetes/endocrinology industry experience

Benefits

Competitive compensation package

Robust benefits package

Company

Tandem Diabetes Care

Glassdoor3.6

Tandem Diabetes Care, a global insulin delivery and diabetes technology company, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers.

Founded in 2006

San Diego, California, US

1001-5000 employees