Industrial Info Resources · 1 month ago
IIR Energy- Customer Service Representative
Sugar Land, TX
Full-time
Hybrid
New Grad, Entry LevelIndustrial Info Resources is the leading market intelligence firm in the US, providing unparalleled information across various sectors. They are seeking a motivated Client Service Representative to interact with customers, address inquiries, and manage account activities with a focus on retention management.
AnalyticsBig DataConsulting
Responsibilities
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
Answer and aid clients on the Member Service hotline. Answer customers' questions about products, prices, availability, product uses, and credit terms
Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations
Prepare sales contracts for renewal orders, submit orders for processing and arrange for billing
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
Assist in preparation of sales presentations, emails and proposals that explain product specifications and applications
Demonstrate and explain the operation and use of products. Train individual client users (primarily remotely) on web tools and product usage by delivering clear and easy class instructions, communicating difficult concepts well, and maintaining professional presentation skills
Provide customers with ongoing tier-one support needs. Co-ordinate or refer customers to designated departments to resolve customer grievances and attend to customer needs
Attend sales meetings and tradeshows (up to 10% travel)
Complete expense reports, sales reports, and other paperwork
Complete product and development training as required. Successfully pass related certification exams
Maintain customer records using automated systems and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers' problems
Qualification
Required
Motivated self-starter
Ability to interact with customers to provide information in response to inquiries about products and services
Ability to handle and resolve complaints
Ability to train on product usage and general account management activities
Skills in retention management
Ability to contact new and existing customers to discuss their needs
Ability to explain how customer needs could be met by specific products and services
Ability to answer and aid clients on the Member Service hotline
Ability to answer customers' questions about products, prices, availability, product uses, and credit terms
Ability to emphasize product features based on analysis of customers' needs
Technical knowledge of product capabilities and limitations
Ability to prepare sales contracts for renewal orders
Ability to submit orders for processing and arrange for billing
Ability to select the correct products or assist customers in making product selections
Ability to assist in preparation of sales presentations, emails, and proposals
Ability to demonstrate and explain the operation and use of products
Ability to train individual client users on web tools and product usage
Ability to deliver clear and easy class instructions
Ability to communicate difficult concepts well
Ability to maintain professional presentation skills
Ability to provide customers with ongoing tier-one support needs
Ability to co-ordinate or refer customers to designated departments to resolve grievances
Ability to attend sales meetings and tradeshows (up to 10% travel)
Ability to complete expense reports, sales reports, and other paperwork
Ability to complete product and development training as required
Ability to successfully pass related certification exams
Ability to maintain customer records using automated systems
Ability to keep records of customer interactions and transactions
Ability to check to ensure that appropriate changes were made to resolve customers' problems
Benefits
Competitive benefits and compensation
Company
Industrial Info Resources
Industrial Info Resources is the leading provider of global industrial market intelligence.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-12-23
2023-12-23
2023-12-23
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