Application Support Specialist jobs in United States
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VideaHealth · 1 month ago

Application Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

VideaHealth is a cutting-edge AI-powered solution for dentistry, aiming to diagnose a billion people globally. They are seeking an Application Support Specialist to provide expert support to customers and collaborate with the Customer Success team to ensure effective user assistance.

BiotechnologyHealth CareSoftware
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H1B Sponsor Likelynote

Responsibilities

Deliver tier 1 and tier 2 support to end users via phone and email
Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed
Triage the support queue and manage day-to-day ticket workflows
Monitor SLA response times and drive improvements when bottlenecks occur
Analyze support trends to inform process, product, and documentation enhancements
Create and maintain internal and external support documentation
Collaborate cross-functionally to resolve client-reported bugs and installation issues
Collaborate with both Product and Engineering to ensure all reported client bugs or installation issues
Maintain a strong understanding of VideaHealth products and workflows
Support the Customer Success team on technical deliverables and escalations

Qualification

SaaS technical supportTroubleshooting web applicationsSQL queriesCRMTicketing toolsDocumentation skillsAnalytical problem solvingQuick learnerExperience in dental fieldEffective communicationTeam player

Required

2+ years of demonstrated SaaS technical support experience, ideally in a startup or high-growth environment
Proven ability to deliver exceptional customer support and resolve complex technical issues
Strong documentation, multitasking, and organizational skills
Analytical and methodical problem solver; calm under pressure
Comfortable navigating ambiguity and shifting priorities
Quick learner with the ability to become a product expert
Effective communicator and team player with strong self-direction
Experience troubleshooting cloud-based or web application issues
Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira)
Experience writing SQL queries and interpreting system logs
Comfortable using tools such as Slack, Google Workspace, Confluence, and other collaboration tools

Preferred

Experience in the dental field is a plus

Company

VideaHealth

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VideaHealth is offers dentistAI’s software automatically detects pathologies in dental imaging, helping dentists avoid missing diseases.
dateFounded in 2018
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://www.videa.ai

H1B Sponsorship

VideaHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (3)
2021 (4)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$66.5M
Key Investors
ThresholdSpark CapitalZetta Venture Partners
2025-01-28Series B· $40M
2022-03-31Series A· $20M
2020-01-01Seed

Leadership Team

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Florian Hillen
CEO and Founder
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Austen Asadorian
Chief Revenue Officer
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Recent News

Business Wire
VideaHealth Launches AI Leadership Council to Shape the Future of Artificial Intelligence in Dentistry
2026-01-07
GlobeNewswire
AI-Based Caries Detection Presents a $1.11 Billion Global Market Opportunity by 2029
2026-01-07
Morningstar.com
Mosaic Dental Collective Selects VideaAI to Elevate Patient Experience, Clinical Consistency, and Patient Trust Across Its Network
2025-12-11
Company data provided by crunchbase