ViaPath Technologies · 3 days ago
Telecom Tech (entry level)
Marysville, OH
Full-time
Onsite
Entry Level
1+ years expViaPath Technologies is focused on providing innovative solutions in telecommunications, and they are seeking a Telecom Tech to manage field service maintenance and repairs for inmate tablets and call processing equipment. The role involves working independently while adhering to internal processes and ensuring all equipment functions properly across multiple assigned facilities.
Management Information SystemsTelecommunications
Responsibilities
Serve as an Ambassador for ViaPath by fostering a positive relationship with the customer and site POC
Work at the direction of the Field Service Manager (“FSM”) responsible for the assigned sites in coordination with the facilities
Walk the facility, Pods and Units daily to include tasks such as inspecting tablets and initiating trouble tickets for issues as needed and ensure access points are functioning and report to FSM with issues
Meet daily with the facility Point of Contact (POC) to provide updates on known issues as well as gather any new feedback for newly identified issues
Manage all day-to-day support functions including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return
Provide a weekly summary report to the Field Service Manager (FSM)
Visit dedicated worksite daily or assigned facilities during scheduled dates if assigned more than one
Initiate and execute trouble resolution guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol
Utilize ViaPath’s trouble ticket database to view/maintain all facility information that would be useful in troubleshooting system issues
Update the FSM and SAT on any known issues immediately when known
Qualification
Required
High school diploma or equivalent required; advanced degree a plus
Minimum of 1 year of related IT/admin experience. Must have IT familiarity (i.e., tablet usage, technical support, computer workings, etc.). Experience with technology troubleshooting, repairs and/or other relevant technical experience desired
Proficient in Windows XP/Windows OS, Microsoft Office Software, and ability to learn other software programs that may be required
Must be a self-starter that can work independently and willing to fully commit to understanding all aspects of support for the site
Ability to multi-task while meeting deadlines
Strong communication skills and ability to interact with and be comfortable being in front of others
Experience working in a fast-paced environment with competing deadlines and priorities
Strong written and oral communication skills
Must have strong attention to detail and record keeping skills
Ability to write reports and/or procedure manuals on an as needed basis
Strong problem-solving skills are required. Must have the ability to diagnose and define problems, collect data, establish facts, draw valid conclusions, and provide recommendations
Ability to work well in a team environment
Must frequently be able to lift/or move heavy equipment
Must be willing to work in a correctional environment and perform all tasks assigned in various working conditions, which may include but are not limited to: adverse weather, humidity, dust, and limited space
Must be able and willing to work weekend, evening, and holiday schedules as needed
Position includes travel to multiple facilities in the area. Must have reliable transportation
Proficient in basic network troubleshooting to include being able to identify network components a plus
Benefits
Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
Flexible Time Off (FTO) – Including vacation and sick time
Company Holidays
Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
1001-5000 employees
H1B Sponsorship
ViaPath Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
2025-12-01
2025-10-23
Company data provided by crunchbase