LingaTech ยท 1 month ago
Network Operations Center Communications Specialist (Third Shift)
Harrisburg, PA
Full-time
Onsite
Entry, Mid Level
2+ years expLingaTech is seeking a Network Operations Center Communications Specialist to provide first-line network technical support to government employees and business partners outside of regular business hours. The role involves managing workloads for prompt service and issue resolution, while coordinating with network staff and vendors.
Information TechnologySoftwareWeb Development
Responsibilities
Act as the primary network contact for employees and business partners outside of regular business hours
Answer inbound phone calls concerning network issues from government employees and vendors
Create and escalate Service Now trouble tickets to Engineers, tier two staff, and/or third-party service providers
Utilize network management tools, such as Solar Winds and Squared up, to actively monitor remote site networks and hardware
Perform first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents
Respond to outages and system failures using established escalation processes
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions
Monitor appropriate email accounts and the Service Now ticket queue for event messages and initiate action as needed
Perform Enterprise Incident communications and issue network status updates using defined processes
Update network operation and knowledgebase documentation
Qualification
Required
Excellent communication skills (written and oral)
Ability to support end-users with varying IT skillsets
Ability to troubleshoot end-user issues and/or escalate as needed for quick resolution
Experience with incident management, call tracking, and ticketing software
Preferred
2+ Years of experience in a systems administrator, help desk, and/or call center role
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase