Honor Credit Union ยท 1 month ago
Contact Center Inbound Supervisor
Saint Joseph, MI
Full-time
Onsite
Mid Level
3+ years expHonor Credit Union has been providing solutions for financial success since 1934, emphasizing extraordinary member service. The Contact Center Inbound Supervisor will lead a team of Inbound Specialists, ensuring exceptional member experiences through coaching and performance monitoring.
FinanceFinancial ServicesInsuranceLending
Responsibilities
Supervises a team of Inbound Specialists to deliver an efficient, timely, and exceptional member experience
Provides coaching, training, guidance, escalated support, and subject matter expertise to the Contact Center and direct team
Actively monitors team's performance by analyzing reports, conducting call evaluations, and provides in the moment training and coaching
Identifies and implements process improvements to enhance member experience and reduce friction
Sets the example for the team by providing the highest level of member experience when taking calls and operating with a sense of urgency while leading and growing the team to exceed goals
Qualification
Required
High School diploma or equivalent is required
Three years to five years of similar or related experience, including preparatory experience
Knowledge of company products and sales policies and procedures
Must have a demonstrated ability to keep finances in order
Good interpersonal, customer service and problem-solving skills
Ability to pay attention to detail
Strong listening, verbal and written communication skills
Demonstrated ability to work well in a team environment
Demonstrated ability to follow company policies, guidelines and procedures
Preferred
Associate's degree in Business
Benefits
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
Company
Honor Credit Union
Honor Credit Union is a financial service company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Heather Luciani
Chief Strategy Officer
Company data provided by crunchbase