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Global Relay · 23 hours ago

Lead, Enterprise Project Manager

Manhattan, NY

Full-time

Onsite

Lead/Staff

$150K/yr - $190K/yr

10+ years exp

Global Relay is a leader in enterprise information archiving with over 25 years of experience. The Lead, Enterprise Project Manager will manage a team focused on enterprise customer onboarding, ensuring the team meets goals while collaborating cross-functionally to drive customer solutions.

EdiscoveryEnterprise Software

H1B Sponsor Likely

Responsibilities

Recruit, lead and inspire a high-performing team to achieve customer goals and objectives

Own and drive the Enterprise PMO responsible for engaging with the world's top finance and regulated companies

Develop and drive strategic best practices for enterprise customer project management

Create, drive and evolve the department’s strategic vision. Translating organizational roadmap and initiatives into actionable and structured departmental goals and tasks

Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership

Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls

Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer and team needs

Report on and own KPIs for working with and onboarding enterprise customers

Qualification

SaaS Customer OnboardingTeam ManagementCross-functional LeadershipCompliance KnowledgeAnalytical SkillsCommunication SkillsProblem-solving SkillsOrganizational SkillsInterpersonal Skills

Required

Minimum 10 years of experience in SaaS Customer Onboarding and/or customer-facing roles

8+ years of management experience for mid-to-large size teams

Strong leader and motivator with a track record of exceptional performance

Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership

Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously

Professional business manner with the ability to establish relationships with executive stakeholders

Outstanding communication and organizational skills with strong attention to detail

Excellent listening and interpersonal skills

Highly motivated and energetic, with strong analytical and problem-solving skills

Strong work ethic with ability to multi-task and prioritize in a fast-paced environment

Preferred

Compliance/finance industry knowledge or management consulting experience a plus

Benefits

Comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance

Annual allotted vacation days, which increase based on tenure

Paid sick days

Maternity/parental leave enhanced program

Commuter benefits

Corporate bonuses

401(k)-retirement plan with company contribution matching

Subsidized meal program, courtesy of our in-house culinary team

Company

Global Relay

Glassdoor3.6

Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector.

Founded in 1999

Vancouver, British Columbia, CAN

1001-5000 employees

http://www.globalrelay.com

H1B Sponsorship

Global Relay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)