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Carenet Health · 1 month ago

Technical Account Manager ( TAM / Tech Engagement Lead)

Full-time

Onsite

Senior Level

5+ years exp

Carenet Health is a company focused on healthcare technology solutions, and they are seeking a Technical Account Manager. The role involves providing technical leadership and oversight for client engagements, ensuring successful delivery of projects while maintaining compliance with industry standards.

Health CareInformation TechnologyMedicalTelehealth

H1B Sponsor Likely

Responsibilities

Lead the technical delivery lifecycle, including requirements intake, design, development, testing, deployment, and post-release validation

Serve as the technical owner for assigned deliverables by providing accurate effort estimates, sequencing work, and coordinating dependencies with QA and Release Management

Provide mentorship and technical guidance to junior developers, QA engineers, and other technical staff

Contribute to the enhancement and maintenance of Carenet’s reusable frameworks, API libraries, and development templates

Maintain process adherence to Carenet’s hybrid Agile and SDLC methodologies, including sprint planning, peer code reviews, and change control documentation

Participate in client and internal planning sessions to translate functional and operational requirements into technical tasks, sprint goals, and delivery milestones

Track project milestones, risks, and interdependencies with Project Managers and the TCRD to ensure delivery predictability

Partner with the Technical Client Relationship Director (TCRD) to ensure alignment between business expectations and technical execution across assigned client accounts

Communicate technical impacts, dependencies, and timelines effectively to both technical and non-technical stakeholders

Participate in Change Advisory Board (CAB) reviews, providing technical input for release approvals and production gating decisions

Provide feasibility assessments, technical risk evaluations, and solution recommendations during scoping and roadmap discussions

Support user acceptance testing (UAT) readiness, review test cases, and assist in defect triage to ensure production-quality releases

Ensure all solutions adhere to Carenet’s development patterns, documentation standards, and compliance frameworks such as HIPAA, SOC 2, and secure SDLC practices

Ensure all technical work complies with data privacy and information security standards, including HIPAA, PHI, PII, and SOC 2 requirements

Maintain audit readiness by ensuring clear and complete documentation of system specifications, configurations, and release artifacts

Collaborate with developers, QA analysts, DevOps, and Infrastructure teams to ensure all deliverables meet security, scalability, and performance standards

Coordinate dependencies with QA, Release Management, and other technical teams

Conduct post-deployment validation and participate in root-cause analysis for production issues impacting assigned clients

Identify and implement opportunities for process automation, workflow efficiency, and continuous technical improvement

Qualification

Technical Delivery LeadershipAgile MethodologiesMicrosoft .NETREST API DevelopmentC#MS SQL ServerCI/CD ToolsSecure CodingRoot Cause AnalysisHealthcare ExperienceCloud TechnologiesAutomated Testing FrameworksCommunication SkillsCross-Functional Collaboration

Required

Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered

Minimum of 5 years of experience in software development, system integration, or related technical fields, and at least 5 years in a technical delivery leadership role

Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies

Proficiency in Microsoft .NET, C#, ASP.NET, MS SQL Server (2016/2019+), and REST API development

Experience with source control and CI/CD tools such as Azure DevOps or Git/GitHub

Demonstrated ability to translate business requirements into technical deliverables and lead multi-disciplinary teams

Strong communication skills with the ability to articulate complex technical concepts to non-technical audiences

Proven track record of delivering secure, scalable, and high-quality software solutions in compliance-regulated environments

Preferred

Experience in healthcare, BPO, or other regulated industries preferred

Exposure to cloud technologies such as Azure App Services or AWS EC2/Lambda preferred

Familiarity with microservice and integration design patterns such as MVC, Repository, or Service Layer preferred

Working knowledge of automated testing frameworks such as XUnit, NUnit, or Microsoft Test preferred

Understanding of capital versus operating expense (Opex) project classifications and development hour tracking preferred

Company

Carenet Health

Glassdoor2.7

Carenet Health is a provider of healthcare engagement, clinical support, advocacy and 24/7 telehealth solutions.

Founded in 1988

San Antonio, Texas, USA

1001-5000 employees

https://carenethealth.com/

H1B Sponsorship

Carenet Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (4)

2023 (8)

2021 (2)

2020 (3)