Apply on Employer Site

The Gill Corporation · 1 month ago

Customer Service Representative (81337)

El Monte, CA, USA

Full-time

Onsite

Entry Level

$69K/yr - $81K/yr

1+ years exp

The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, and cargo compartment liners. They are seeking a Customer Service Representative to manage the customer service and order-management life cycle, ensuring timely and accurate execution of customer requirements while collaborating with internal departments.

CommercialManufacturingSales

Responsibilities

Manage the full customer purchase order life cycle, from supporting RSMs during the bid phase through all internal/external changes, product delivery, and final invoice closure

Receive, review, and accurately enter customer purchase orders and change orders; provide timely status updates from Operations to customers

Coordinate with Production Control to obtain lead times, minimum order quantities, and other essential information prior to order acceptance

Negotiate expedite fees when applicable

Serve as the primary point of contact, ensuring clear and timely communication between customers, RSMs, and internal teams; support prompt resolution of customer concerns while balancing business objectives

Process Requests for Information, Quotations, and Proposals, collaborating with customers, RSMs, and internal stakeholders; submit bid proposals and, when required, support negotiations on pricing, lead time, and program requirements

Assist RSMs with contract review, aerospace-specific requirements, and preparation for negotiations

Maintain accurate customer records, including contacts, meeting notes, program details, product usage, and historical data

Document bid status and results in the designated database system

Participate actively in company and program meetings as required

Collaborate with cross-functional teams—Operations, Quality, Engineering, Program Management, Production Control, Finance—to ensure compliance with aerospace requirements, certifications, delivery schedules, and customer expectations

Perform administrative tasks accurately and within required deadlines

Other essential duties may be assigned

Qualification

Customer service experienceSAP ERP softwareAerospace industry experienceMS Office proficiencyMath skillsLearn quicklyCommunication skillsAttention to detailProblem-solving abilities