Shogun · 1 month ago
Customer & Partner Engagement Manager
United States
Full-time
Remote
Mid Level
$86K/yr - $117K/yr
3+ years expShogun is an ecommerce platform that empowers brands to create optimized shopping experiences. They are seeking a proactive Customer & Partner Engagement Manager to engage ecommerce merchants and agency partners through marketing campaigns and product experiences, ensuring customers maximize the value of their tools and stay connected through personalized engagement.
Digital MarketingE-CommerceSaaSWeb DesignWeb Development
Responsibilities
Respond to inbound interest generated through marketing campaigns and product-triggered flows
Hold calls with merchants and agency partners to demo products, qualify needs, and recommend best-fit solutions
Conduct discovery to understand customer goals, pain points, and use cases
Match prospects with the right product(s) or pricing plans based on their business needs
Identify upsell and cross-sell opportunities and flag accounts with expansion potential
Conduct onboarding sessions and walkthroughs to ensure new customers are set up for success
Support ongoing education through product webinars, partner workshops, and group sessions
Log detailed outreach, discovery notes, and follow-ups in CRM systems
Add prospects and partner contacts on LinkedIn and regularly engage with their content to build stronger relationships
Participate in agency and customer-facing events like onboarding webinars, product education sessions, or office hours
Ensure agency partners and high-potential merchants are always equipped with the latest tools and resources
Create structured feedback loops to share common product questions, objections, or usage gaps with the Product, Marketing, and Leadership teams
Support expansion planning by identifying accounts with high growth potential and engaging them strategically
Being a thought partner in how we are handling overall customer experience
Qualification
Required
Have at least 3 years of experience in customer success, sales, onboarding, or partner enablement, ideally in a SaaS or ecommerce environment
Are a great communicator: clear, empathetic, and confident on video calls and in writing
Are tech-savvy and can learn and explain new software quickly
Are comfortable using LinkedIn to build relationships and share insights
Can manage multiple conversations in parallel and reliably track follow-ups and CRM updates
Thrive in a fast-paced, iterative environment where the product evolves quickly and collaboration is key
Preferred
Have experience with ecommerce platforms like Shopify or BigCommerce
Have worked with design agencies or digital agency ecosystems
Are comfortable leading live webinars, product demos, or workshops
Benefits
Company-sponsored healthcare, visioncare, dentalcare for you and your dependents
Retirement plans with matching contributions (401k, Pension, and RRSP)
Paid parental leave
Stock options
Home office set-up reimbursement
Monthly home office productivity reimbursement
Co-working space reimbursement
PTO, sick leave, holidays, Shogie appreciation days
Learning and Development reimbursement
Quarterly Wellness reimbursement
Company
Shogun
Shogun is an E-commerce platform that helps brands create unique buying experiences and optimize their online stores.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$114.6MKey Investors
Insight PartnersAccelInitialized Capital
2021-06-30Series C· $67.5M
2020-10-07Series B· $35M
2020-02-21Series A· $10M
Leadership Team
Finbarr Taylor
Cofounder, CEO
Greg Beldam
VP of Design
Recent News
Company data provided by crunchbase