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University of California, Berkeley · 1 month ago

Director of Student Services (0322U) - Civil & Environmental Engineering

Berkeley, CA

Full-time

Onsite

Director/Executive

$100K/yr - $130K/yr

The University of California, Berkeley is a world-leading institution known for its commitment to equity and social justice. The Director of Student Services will oversee a range of student services duties, including academic advising, recruitment, admissions, and financial aid, while managing a team to enhance student support and success.

Responsibilities

Holds full functional accountability for Department’s graduate and undergraduate student services programs

Independently manages the administration and operation of Department’s Student Services Unit and has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., Commencement, CalSo, CalDay, Graduate Preview Day, etc.), curriculum planning and scheduling, enrollment management, instructional support (GSI & Readers), and other related programs

Leads analysis, forecasting, and strategic efforts as they relate to student services, and builds and maintains the administrative and organizational capacity of the Department’s Student Services Unit

Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students

Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote students’ academic success

Develops and modifies programs, methods of advising and procedures in student services to integrate University and department directives within Student Services

Develops, interprets, and administers student services programs

Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services

Participates in Department, College, and campus taskforces and committees and serves as the primary department administrative representative on all matters related to student services

Incumbent assists those requesting assistance in finding and receiving financial aid

Manages the registration process, including SIS, Cal Central add/drop processes and pre-registration advising

Ensures that students are informed of deadlines and details of registration, course changes, and international exchange opportunities; assists international students in adjusting to life within the department

Advises the Berkeley International Office (BIO) on financial issues regarding CEE international students

Advises the faculty and the Engineering Research Support Organization (ERSO) on Graduate Division and Departmental policies affecting CEE students employed on faculty research grants

Oversees all professional staff, practices, and procedures relating to students’ progress in B.S., Professional M.S., Ph.D., Professional M.Eng degree programs, and Development Engineering certificate from admission through graduation

Incumbent has full responsibility for implementing and coordinating programs at all levels of study, including establishing of administrative procedures and negotiating with the Berkeley Graduate Division, International Office, and Registrar to insure consistency with University, System-wide and Homeland Security policy

Assesses administrative problems that may arise affecting staff or students, investigates alternatives, devises and implements solutions

Interfaces with campus offices to determine approaches to resolving problematic student issues

Applies high-level knowledge of student services administration and innovative problem-solving skills

Provides direction to professional Student Services Advisors, Department Chair, Vice-Chairs, Equity Advisor, Faculty, and Director of Operations on the more complex issues encountered

In accordance with Departmental, University and College policies, and in compliance with the ADA, conceptualize, develop, and implement student support service models that promote students’ academic success

Assesses overall student services’ needs, plans appropriate responses

Creates models and “grows” the new programs, ultimately institutionalizing and delegating their ongoing operation as appropriate

Directs and supervises 2 career staff advisors (SSA 4 and SSA 3), 1 communications staff, 1 admissions staff (ARS 2), and 1 work study (AA 2)

Actively promotes professionalism and career development and facilitates a collaborative, team approach within the Student Services Unit

Provides direction to professional student services staff on the more complex issues encountered and ensures Advisors are upholding college, university and department policies and following appropriate procedures

Sets priorities for the unit, directs work flow, and evaluates performance

Evaluates and develops new procedures for greater accuracy and efficiency in pursuit of Student Services Unit priorities

Ensures effective cross-training and reallocates responsibilities and tasks as needed

Communicates regularly with staff to ensure implementation of team initiatives and projects

Trains staff on new and established policies and procedures

Develops staff job descriptions, recruits, hires, trains, and develops staff resources and talent

Makes decisions on performance, salary actions, and other human resources related issues of managed staff

Completes yearly performance evaluations and is responsible for resolution of personnel issues or actions, in compliance with applicable campus human resource policies and procedures

Recognizes issues that have campus impact or future implications and advises the managed employees accordingly

Provides guidance and mentoring to Student Services Advisors

Decides which resources will be committed to goals and objectives and how they will be allocated

Manages and administers a combined budget of approximately $2 million of block grant CEE endowment funds

Informs students of awards and track award histories

Ensures all awards meet the funding terms

Assumes primary responsibility for the CEE Department’s Temporary Academic Salaries (TAS) budget, which totals over $2 million per year

Provides analysis of these resources for maximum efficiency of utilization

Makes frequent and timely reports to the Department’s Vice-Chairs

Tracks award histories and monitor all student-services-related funds throughout the year

Oversees funding packages for admission offers and diversity recruitment

Responsible for all aspects of graduate fellowships (internal and external)

Coordinates financial support to graduate students meeting departmental commitments

Oversees the administration and coordination of internal and external undergraduate scholarship competitions

Responsible for compiling information for various surveys, including donor reports

Serves as the primary advising resource for Department faculty and staff in relation to complex problems involving graduate and undergraduate students

Uses in-depth knowledge and expertise in student affairs to devise solutions that meet individual needs as well as University policies and regulations

Provide students and faculty advisors with specialized information and explanations regarding Department, College and University policies and procedures relevant to course enrollment, grading policies and disputes, and academic requirements

Ensure continuity and consistency of applied policy through transitional periods, e.g., changes in structure of major program, etc

Advise Vice Chairs (Graduate, Undergraduate and Equity) and the Chair of any changes or exceptions to College and University policies

Acts as liaison among students, faculty, other departments and College and campus administrators in both daily operations and highly sensitive advising situations

Provides direction and guidance to faculty on issues of academic misconduct and grievances

Develops and implements services to enhance Department’s outreach to underrepresented students

Oversee and manage progress of graduate student affairs in the seven different graduate programs within CEE, exercising judgment in the interpretation and enforcement of policies and procedures of the Department, Graduate Division and Registrar

Interpret Graduate Division policy on all matters of matriculation

Maintain a thorough knowledge and understanding of seven areas of research emphasis in order to advise students appropriately

Compose memos for exceptions

Advise international students and faculty on departmental, College and University policies on: Homeland Security regulations, visa issues, on and off campus employment, financing, Glacier registration, and other disputes

Review policy and procedures on graduate admission for seven graduate programs within the Department for compliance with University standards

During the graduate admissions cycle, oversee graduate admissions for seven programs involving approximately 1100 graduate applications

Correspond with prospective students who have complex questions, interpreting University/Department and international standards

Oversee applicant evaluation and processing, including authenticating documents, compliance with University policy and departmental standards

Monitor needs of the faculty regarding College Admissions database and departmental funding database and develop resolutions to complex problems involving different Department, College and Graduate Division units

Develop and initiate new procedures to improve efficiency and scope of services

Identify problems with current procedures and combine efforts with other campus departments and the Graduate Division to resolve those issues

Identify outstanding, diverse candidates in the seven graduate programs for recruitment

Prepare fellowship cases for Graduate Division

Oversee transmittal of all decisions to Graduate Division

Qualification

Student services administrationAdvisingCounselingBudget managementMulticultural competenciesProject managementLeadership experienceTechnical skillsInterpersonal skillsProblem-solvingCollaborationCommunication skills

Required

Bachelor's degree in related area and / or equivalent experience / training

Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty on complex student affairs policies, both at the graduate and undergraduate level

Advanced knowledge and experience with Department, College and campus degree requirements as well as policies and procedures related to student services such as code of conduct, HEERA, FERPA, Graduate Division policies and procedures. Ability to interpret and implement new and established policies to ensure department compliance

Knowledge of common University-specific computer application programs such as CalCentral, Campus Solutions or similar and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Excellent computer skills in MS Office, Excel as well as an in-depth understanding of student information systems

Demonstrated leadership and supervision experience within a complex student services unit. Proven managerial, administrative, and promotional experience with graduate and undergraduate student services

Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Ability in problem identification, reasoning. Ability to develop original ideas to solve problems, persuasion, leadership. Strong interpersonal skills and ability to work collaboratively with individuals in the Department as well as throughout campus effectively

Must have multicultural competencies and ability to work with diverse populations. Effective budget and financial management skills. Working skills of the university accounting system and procedures and campus Financial Aid Office policies

Ability to develop original ideas to solve problems, persuade others, and lead

Benefits

Comprehensive benefits package offered by the University

100% FTE career position eligible for full benefits

Company

University of California, Berkeley

Glassdoor4.3

A wellspring of innovation, the school occupies a 1,232-acre campus near downtown Berkeley.

Founded in 1868

Berkeley, CA, US

10001+ employees

http://berkeley.edu

H1B Sponsorship

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