Collective Health · 1 week ago
Senior Team Lead, Coordination of Benefits
Lehi, UT
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $82K/yr
2+ years expCollective Health is transforming how employers and their people engage with their health benefits. The Senior Team Lead for Coordination of Benefits is responsible for managing a team of COB specialists, ensuring accurate claims processing, and driving continuous improvement in operations.
Health CareHealth InsuranceInsurTech
Responsibilities
Build, lead and develop a high performing team, fostering a positive and collaborative work environment
Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance
Set performance goals and conduct regular performance reviews to drive continuous improvement
Ensure timely and accurate processing of claims in adherence to established guidelines and standards
Monitor workflow to identify and address bottlenecks or issues that may impact efficiency
Collaborate with other departments to streamline processes and improve overall claims processing
Implement and maintain quality assurance measures to guarantee the accuracy and consistency of claims processing
Conduct regular reviews and provide constructive feedback to team members to uphold quality standards
Take the lead on department-wide projects, demonstrating the ability to plan, execute, and complete projects with minimal oversight
Collaborate with cross-functional teams and stakeholders to ensure project success and alignment with organizational goals
Develop strong operational relationships and drive process improvement efforts with Collective Health’s medical network partners
Partner with Member Services & Claims Ops Leadership and drive towards strategic process improvements and industry best practice in operations across the MCA department
Work cross-functionally with multiple Collective Health teams such as PM&D, Eligibility, Product, Product Ops, Legal, Member Claims, Member Advocates, WFO, Client Success, and Analytics to monitor overall operational health
Generate and analyze reports to track team and individual performance metrics
Identify trends, areas for improvement, and opportunities for innovation in claims processing
Meet aggressive performance goals…driving performance, effectiveness and efficiencies across your team’s central domains
Proactively identify process improvements and work with the team to implement changes that enhance efficiency and accuracy
Help the team scale external communication pathways to make them more efficient, and effective
Provide mentorship and guidance to newer team leads to facilitate their integration into leadership roles
Share best practices, offer insights, and assist in their professional development
Qualification
Required
Deep understanding of COB processes
Excellent leadership skills
Ability to drive team performance and continuous improvement
Experience scaling a team and leading a team through change
Excitement about simplifying healthcare, learning new things, and solving hard problems
Comfortable leading a back office, quantitative team
Passionate about creating and motivating a high performance team
Excited to help young professionals develop in their career
Preferred
2+ years of direct, supervisory people management experience in an operations organization
A bachelor's degree and/or equivalent years of management experience
Benefits
Health insurance
401k
Paid time off
Company
Collective Health
Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.
501-1000 employees
H1B Sponsorship
Collective Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$725MKey Investors
Health Care Service CorporationSoftBank Vision FundNew Enterprise Associates
2021-05-04Series F· $280M
2019-06-17Series E· $210M
2018-02-28Series D· $110M
Leadership Team
Ali Diab
CEO & Co-Founder
Scott Murray
Chief Operating Officer
Recent News
Company data provided by crunchbase