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Allied Dispatch Solutions · 4 months ago

Service Provider Network Regional Manager - Dallas/Fort Worth

Johnson City, TN, USA

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $80K/yr

3+ years exp

Allied Dispatch Solutions is North America’s fastest growing roadside assistance company and dispatch technology platform. We are seeking an experienced Regional Territory Manager to join our vendor management team, responsible for cultivating vendor relationships, negotiating contracts, and ensuring reliable coverage within assigned territories.

AutomotiveConsultingTransportation

Responsibilities

Analyzing current vendor performance, creating organizational standards, and streamlining processes

Develop and maintain vendor relationships through regular and in-person engagements that drive cost efficiency, speed, and quality outcomes for TrxNow partners and members

Build strong relationships with existing service providers and recruit new ones as needed to maintain adequate coverage within the assigned territory

Identify and address gaps in the service provider network to ensure comprehensive coverage for our members

Monitor key performance indicators (KPIs) like call acceptance rates, ETA accuracy, and customer satisfaction, and work with providers to improve performance

Ensure providers are properly trained on company procedures, service standards, and the use of relevant tools and technologies

Leverage technology and digital dispatching solutions to streamline operations and improve the customer experience

Manage internal claims cost for the network of providers within assigned territory

Serve as a primary point of contact between TrxNow and service providers, providing support and resolving any issues that may arise

Resolve vendor disputes or issues quickly and efficiently

Maintain accurate provider contract files, credentials, and correspondence materials

Analyze market trends and service demands within region to anticipate needs

Prepare and present regular reports to company management on territory engagement activities and provider network metrics including cost, efficiency, and customer satisfaction

Ensure adequate resources are available to support customer demand and reduce service gaps

Manage territory to achieve territory adoption, deliver claims, satisfaction and retention goals, and exceed growth targets

Keep abreast of market trends in the automotive, insurance and roadside assistance sectors. Use this information to elevate individual performance and solution refinement

Travel within assigned territory and to represent TrxNow at industry trade shows and events

Qualification

Vendor ManagementRoadside Assistance KnowledgeNegotiation SkillsAnalytical SkillsClient ManagementDispute ResolutionInterpersonal SkillsTime ManagementCollaboration SkillsCommunication Skills

Required

Excellent analytical, organization, and interpersonal skills (verbal and written) with proven ability to build rapport and effectively communicate with diverse individuals

Self-motivated and directed with effective time management skills, ability to work under minimal guidance, and manage multiple projects

Strong dispute resolution, negotiation, and collaboration skills

Demonstrated agility and a hybrid skillset, seamlessly blending relationship development expertise with the ability to drive field-level program performance effectively