Apply on Employer Site

Alameda Alliance for Health · 1 day ago

Medicare Field Sales Agent - Bilingual Cantonese / Job Req 906241555

Alameda, CA

Full-time

Hybrid

Entry, Mid Level

$83K/yr - $125K/yr

2+ years exp

Alameda Alliance for Health is seeking a Medicare Field Sales Agent who will be responsible for achieving enrollment and retention goals for Medicare Advantage plans. The role involves engaging with members and prospects, collaborating with community partners, and ensuring compliance with regulatory guidelines.

Health CareMedicalNon Profit

Responsibilities

Expected to achieve all established enrollment and retention objectives

Putting the member or prospective members needs first and assisting them in their efforts to enroll with AAH via whatever channel best meets their needs, i.e. face-to-face, online, group setting, telephonic

Responsible for professionally representing AAH Medicare D-SNP programs in the market to all members, prospects, providers, and partners

Assisting prospective members in their efforts to understand AAH’s products, services, mission, and unique value proposition

Work with internal staff, providers and community partners to create or participate in programs to engage, educate, and enroll existing AAH Dual Eligible Medi-Cal members

Provide staffing and support for member retention activities organized by the sales department or any of the Alliance’s other departments

Consistently evaluate their activities in relationship to established sales and marketing CMS and compliance guidelines

Program requirements, including validation of data and internal controls

Provide market-level feedback to their sales and marketing leaders related to the competitive landscape

Understand how to use all core sales systems, i.e. lead and sales funnel management, weekly reporting, expense management, etc

Work collaboratively and respectfully with all team members, company staff, partners, and providers

Expected to practice good time and territory management behaviors, to ensure maximum performance

Maturity to work independently

Ability to work effectively and efficiently in a deadline-driven environment

Adheres to all company policies and procedures relative to employment and job responsibilities

Other duties as assigned

Contacts: Manage the enrollment application process for all new members as established by Sales Leadership, CMS, and the Compliance Department. Work closely with Broker Agencies to recruit, train, and motivate them to enroll members, if applicable

Conflict resolution: When member or prospect issues arise, respectfully capture the available information and quickly relay it to appropriate AAH department and personnel

Member Communications: Provide feedback and collaborate with the appropriate department related to current materials or share insights or information on any changes that could improve the member’s experience

Computer: Utilize the existing systems provided by the organization to capture, track and report on all activities or information needed to ensure we continue to improve the experience of AAH members, partners, providers, and the community

Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls

Assumes responsibility and exercises good judgement in making decisions within the scope of authority of the position

Be proficient in understanding Centers for Medicare and Medicaid Services (CMS) and DHCS/DMHC guidelines, as it relates to sales activities

Provides support to the Project Management Office (PMO) and various enterprise-wide activities based on availability

Organizes and facilitates sales project-related meetings, as necessary

Works effectively independently as well as part of a team and supports team decisions

Adapts to changes in requirements/priorities for daily and specialized tasks

Produces accurate and precise work, detects discrepancies, and resolves discrepancies all while meeting deadlines

Qualification

Medicare Sales ExperienceAHIP CertificationBilingual CantoneseCalifornia Health LicenseCRM Software ProficiencyCommunication SkillsOrganizational SkillsTime ManagementInterpersonal Skills

Required

High school graduate or equivalent (GED)

2025/2026 AHIP Certification required

California Health and Accident or Life, Health and Accident License required

Two (2) to four (4) years' related work experience in a Medicare Advantage (MA) Plan or Medicare Advantage Dual Special Needs Plans (MA-DSNP) required

Required two (2) years Medicare Sales experience or in lieu, two (2) years selling or supporting seniors, including general understanding or Medicare and related products in either a face-to-face, or telephonic setting required

The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Mandarin/English, Vietnamese/English, Tagalog/English, Arabic/English, Farsi/English are required as designated

A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher

Must live in or within reasonable driving distance to Alameda County, California

Strong computer skills including proficiency in word processing, spreadsheet, and CRM database software skills required

Ability to work independently

Exceptional communication and interpersonal skills

Excellent organizational skills and capability to handle multiple campaigns at one time

Strong organizational skills with the ability to effectively prioritize multiple tasks and meet deadlines

Good territory and funnel management skills

Ability to maintain confidentiality related to sensitive matters

Strong ethical foundation and trustworthy character

The incumbent must have own vehicle and a valid driver's license with proof of insurance in conformity with state law minimums