Help Desk Assistant Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

HRO Resources - Partners in Growth · 1 month ago

Help Desk Assistant Manager

positionGO-MOUND ROAD
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

DATA SYSTEM SERVICES LLC is a leader in the transportation and logistics industry, committed to providing reliable freight solutions. The Help Desk Assistant Manager will support the daily operations of the IT Help Desk team, ensuring timely and effective resolution of technical issues across the organization.

Employee BenefitsHuman ResourcesInsurance

Responsibilities

Assist the Help Desk Manager in overseeing daily operations of the Help Desk team
Supervise and mentor Help Desk Technicians to ensure high-quality support and customer service
Manage ticket queues to ensure timely response and resolution of technical issues
Act as an escalation point for complex or unresolved issues
Monitor and analyze Help Desk performance metrics, providing reports and recommendations
Assist in training, onboarding, and performance evaluations of Help Desk staff
Collaborate with IT leadership to develop and enforce Help Desk policies, procedures, and best practices
Support deployment and maintenance of hardware, software, and enterprise systems
Coordinate with other IT teams (networking, systems, cybersecurity) on cross-functional issues and projects
Participate in after-hours support rotations as needed

Qualification

IT support experienceWindows OS proficiencyActive Directory knowledgeTicketing systems familiarityNetworking fundamentalsLeadership abilityCommunication skillsProblem-solving mindset

Required

Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3+ years of experience in an IT support/help desk role
Proficiency in Windows OS, Office 365, Active Directory, and common enterprise tools
Familiarity with ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk)
Knowledge of networking fundamentals, printers, and remote support tools
Experience with imaging, hardware troubleshooting, and mobile device management
Strong communication and interpersonal skills
Ability to prioritize and multitask in a fast-paced environment
Leadership ability with a focus on mentoring and developing team members
Problem-solving mindset and attention to detail

Preferred

1–2 years in a supervisory or team lead role preferred

Benefits

Medical, dental, vision, and 401k program
Paid time off

Company

HRO Resources - Partners in Growth

twittertwittertwitter
company-logo
HRO’s solutions power businesses at every stage of the growth cycle, from startup to IPO. We are service-oriented, growth-minded, and client-first.
dateFounded in 2013
location
Austin, Texas, USA
people-size11-50 employees
web-link
https://hroresources.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2025-10-21Acquired
Company data provided by crunchbase