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Sleeper · 1 month ago

Fraud Operations Analyst - Contract to Hire

United States

Full-time, Contract

Hybrid

Entry Level

$24.04/hr - $24.04/hr

1+ years exp

Sleeper is a sports-focused games platform with a mission to create a digital playground for sports fans. They are seeking a highly analytical and detail-oriented Fraud Operations Analyst to protect the integrity of their games by monitoring and analyzing suspicious player activity for potential fraud.

eSportsFantasy SportsMessagingMobileSports

Responsibilities

Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary

Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained

Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management

Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations

Support management and internal teams on ad hoc requests and fraud reviews as needed

Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices

Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service

Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations

Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support

Qualification

Fraud analysisRisk operationsData interpretationDaily Fantasy Sports knowledgeGaming regulations knowledgeAnalytical skillsInvestigative curiosityAttention to detailOrganizational skillsCollaboration skills

Required

1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role

Bachelor's degree in a related field or equivalent education and experience

Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry

A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-through -- emphasis on accountability and ownership

Ability to work in a fast-paced startup environment and adapt to an evolving industry

Investigative curiosity and strong organizational skills

Ability to work a hybrid remote and in-office schedule that may include weekends

Ability to interpret data and behaviors

A full understanding of our mission and values at Sleeper