CARFAX · 28 minutes ago
Manager - Dealer Accounts
Centreville, VA
Full-time
Onsite
Mid, Senior Level
5+ years expCARFAX is a company focused on helping consumers make informed decisions regarding used cars. They are seeking a dynamic Manager – Dealer Accounts to lead and develop a high-activity team of Account Managers, driving customer experience and revenue growth in a fast-paced environment.
Automotive
Responsibilities
Lead, train, and develop 15+ Account Managers in your assigned region
Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
Provide coaching and mentorship to help team members achieve individual and collective goals
Develop staff for increasing job responsibilities and productivity
Foster a culture of continuous improvement and customer-centricity
Maintain and grow relationships with dealer accounts in a phone-based environment
Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
Up-sell new products and services while ensuring high retention rates
Drive innovative approaches to enhance customer experience and engagement
Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
Partner with cross-functional teams to resolve client issues and drive process improvements
Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value
Qualification
Required
5+ years of account management or customer service experience with demonstrated results
2+ years of experience managing or leading a team (formal management experience preferred)
Account management experience required
Experience establishing and maintaining strong client partnerships
Exceptional communication, presentation, and time management skills
Excellent consulting and negotiation skills
Goal-oriented and results-focused with ability to work independently
Ability to persuade and influence others through product knowledge and relationship building
Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
Excellent planning, organization, and follow-up skills
Enthusiastic, highly motivated self-starter with strong work ethic
Natural leader who enjoys developing others and building high-performance teams
Comfortable balancing management responsibilities with individual account work
Thrives in a fast-paced, metric-driven environment
Passionate about delivering exceptional customer experiences
Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement
Preferred
Automotive industry experience is a plus
AI experience or familiarity with AI applications in customer success/account management is a plus but not required
Spanish speaking is a plus but not required
Benefits
Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces.
Company
CARFAX
CARFAX provides vehicle history for used car buyers, sellers, and the automotive industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Eager
Chief Executive Officer
Nakul Goyal
Vice President of Growth
Recent News
2025-10-09
2025-09-25
Company data provided by crunchbase