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Cognizant · 1 day ago

Warehouse Customer Service

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Cognizant is a collaborative company that values initiative, integrity, and excellence. In this role, you will serve as the primary point of contact for clients, managing order management, inventory, and billing to ensure smooth communication and execution.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Initiate, modify, cancel, and confirm customer orders

Adjust orders based on inventory availability and communicate those changes proactively

Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery

Oversee export procedures, including the preparation of USDA documentation and inspection coordination

Process inventory holds and release requests

Manage special day holds and communicate placarding or segregation needs to operations

Facilitate inter-customer product ownership transfers

Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls

Generate and format invoices for third-party payment processing

Audit billing for accuracy, including accessorial charges and credit memos

Manage collections of outstanding invoices and escalate disputed receivable as needed

Greeting and assisting facility visitors

Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests

Maintain and update slot schedules, including appointment modifications

Assign carrier appointments and respond to appointment or load status inquiries

Qualification

Order ManagementInventory ManagementBilling AdministrationMicrosoft Office SuiteWarehouse Management SoftwareMultitaskingEffective CommunicationProblem-SolvingOrganizational Skills