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Staples Canada · 1 month ago

District Manager - Northern Virginia

Manassas, VA, United States

Full-time

Onsite

Senior Level

6+ years exp

Staples Canada is undergoing a brand transformation and growth strategy within the retail industry. The Retail District Manager is responsible for delivering profitable growth of sales and services within the district while leading a team of General Managers to execute operational programs and exceed customer expectations.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

DMs direct the planning, development, execution, and monitoring of store business plans designed to meet or exceed North American Stores & Online (NASO) sales and service objectives

The DM must maintain a constant presence throughout his/her district to, a) foster a customer-centric, sales/profit driving approach to business across the stores, b) serve as champion and role-model for Staples Values and Commitments, and c) ensure customers enjoy a seamless, Omni-channel shopping experience

Customer Centricity – Create a district-wide culture where all associates are engaged, trained, and empowered to create a world-class customer experience, consistently delivering the Staples Signature Experience

The DM drives a culture of putting the customer first by ensuring a high level of satisfaction resulting in a lasting and growing customer base

They must direct GMs to research and resolve inquiries and complaints promptly to provide exceptional resolution and a lasting, positive impression on our customers

People Excellence – Actively attract and retain a high performing team

Constantly evaluate workforce analytics to develop clear succession planning strategies from General Manger to Level 5 supervisors, to ensure the right people are in the right positions at the right times

Support General Managers in creating talent strategies, personnel acquisition, and staff level management to achieve and maintain store and district operational requirements

Interview all level 5 and above internal and external candidates, monitor, and redirect their training compliance during on-boarding

Driving Execution – Direct and coach GMs on how to achieve success across all sales, service, and profit categories with a high degree of honesty and integrity

It is critical that this is achieved through obtaining first time execution of company initiatives

Business and Financial Acumen – Continuously review key performance indicators and analyze by-district and store opportunities to optimize business plan results

Recognize success, reward responsible risk-taking and conduct crucial conversations to redirect as needed

Fiscal Responsibility - Create positive material improvement on the District P&L statement

Review underperforming stores and take appropriate actions when U.S. Retail objectives are not met at district or individual store level

District Managers have the greatest impact on their teams through PRESENCE within their stores

It is expected that DMs will spend 70% of their time in the field, and complete basic visit notes and/or documentation on all of them

Promote a high-performance sales and service culture while demanding consistent operational excellence

The DM will coach GMs and store teams in establishing effective selling strategies, workload planning, scheduling, payroll management, loss prevention, safety, and merchandising techniques

Execute Regional and Company Sales and profit strategies into operational reality by aligning appropriate resources and personnel across the district and driving superior execution from store teams centered on high ethical standards of conduct

Lead by example during visits by demonstrating the Staples Signature Experience, enforcing high standards of operational excellence, and creating a high level of motivation to WIN

Actively promotes and fosters shared learning across stores, offering useful real-time training and coaching for improvement that promotes development in store associates

Coaches team members to help them clearly identify, prioritize, and focus on their necessary knowledge, skills, and behaviors to reach individual and team targets

Be an effective change agent to guide the store team through organizational and operational changes without sacrificing quality in the sales, service, and operational aspects of the business

Foster a fast and flexible, highly adaptive business style

Ensure compliance in key Profit & Loss (P&L) performance metrics including sales attainment to budget, comp sales, margin performance, inventory control/in-stock, shrink, general expense control, payroll, operating profit, safety-related claims, etc

Supervise GMs in all operational aspects of new store openings, store closures and remodels to ensure construction schedules and budgets are achieved as well as all operating procedures are in place

Engage in Crucial Conversations with team to address opportunities

Ensure consistent application of performance management practices including but not limited to annual and mid-year performance appraisals, coaching/counseling and developmental plans

Conduct timely and relevant corrective documentation of improvement plans to ensure accountability and required changes

Adhere to Federal and state laws, including applicable wage and hour legislation for non-exempt associates and minors

Comply with all FSLA laws, regulatory directives, and OSHA requirements

Demonstrate solid evidence of community outreach and involvement

Awareness of competitor practices to inform and promote opportunities

Qualification

Retail ManagementSales GrowthP&L AnalysisCustomer ServiceLeadership SkillsTeam ManagementStaffing Performance ManagementAssociate DevelopmentTechnology ProficiencyCommunication SkillsTime ManagementOrganizational Skills

Required

A minimum of 6 - 10 years progressively responsible management and multi-unit experience in a high-volume retail environment

Strong leadership and team management skills

Excellent communication and customer service skills

Exceptional organization and time management skills

Ability to drive sales in a customer service focused environment

Proven track record of increasing sales and store profitability. Experience in revenue generation to include the ability to analyze P&L and financial reports, ensuring key performance metrics are met

Demonstrated commitment to identify, address, and resolve critical gaps in current and future store talent pool needs. Strong ability to train and coach. Proactively and freely shares own experience and expertise to teach store team members (role plays, models effective skills)

Strong skills in management strategy, staffing performance management, associate relations, and associate development. Ability to support and implement various People programs and initiatives to achieve business objectives

Leadership and partnership that will inspire associate engagement and customer loyalty with the communities in which we serve and operate

A high level of administrative competence with ability to meet deadlines. Good working knowledge of technology, PC skills and knowledge of retail related software and hardware systems