Xero · 1 month ago
Principal Engineer - Site Reliability
San Mateo, US
Full-time
Hybrid
Lead/Staff
$240K/yr - $280K/yrXero is a company dedicated to helping businesses by automating tasks and providing insights. The Principal Engineer in Site Reliability Engineering will lead efforts to enhance reliability and influence engineering practices across the organization.
AccountingBillingFinTechPersonal FinanceSaaSSoftware
Responsibilities
Providing leadership in how SRE influences across Xero to provide the most reliable experience for our customers
Taking ownership of your portfolio and guide your team to greatness
Influencing others in a human way
Solving cross-organisation engineering challenges using influence rather than authority
Driving and influencing Xero to provide the most reliable experience for our customers
Combining software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
Maximising the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform
Providing enablement and training across observability, reliability engineering, incident management and service ownership
Developing, supporting and integrating a collection of proprietary and off the shelf tooling to enable incident management and response, incident analysis and learning, monitoring and observability and resource ownership
Surfacing data and metrics, and providing detailed insights across operational health, production operations and developer productivity
Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
Lifting team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers
Developing a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback
Translating strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and being a key driver in implementing that vision over time
Qualification
Required
Expert and evangelist in modern SRE principles
Strong communicator with the ability to influence others
Strong business acumen and stakeholder management capabilities
Ability to solve cross-organisation engineering challenges using influence rather than authority
Reliability and distributed systems engineering experience, including running complex systems at large scale
Strong strategic delivery experience in either software engineering or platform engineering
Experience working in environments with more advanced security and networks
Applying systems thinking and systems engineering to the engineering environment
Experience applying AI/ML and advanced analytical techniques to drive operational improvements and predictive reliability
Advanced experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
Strong hands on experience in DevOps, continuous delivery, CI/CD, automated quality and safe deploy and release at scale
Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic and/or PagerDuty
Benefits
Very generous paid leave to use however you’d like (plus statutory holidays!)
Dedicated paid leave to care for your physical and mental wellbeing
Employee Assistance Program to access mental health care for you and your family
Employee resource groups
Wellbeing programming and allowances
Medical, dental, vision, and disability insurance
Fertility and family forming financial support
401k contribution matching
26 weeks of paid parental leave for primary caregivers
Employee Share Plan
Beautiful offices with snacks and break areas
Flexible working
Career development
Company
Xero
Xero is an online accounting software for small businesses that automating invoicing, bank reconciliations, and reporting.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Xero has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.61BKey Investors
Callaghan InnovationTCVAccel
2024-06-05Post Ipo Debt· $925M
2021-09-08Grant· $0.06M
2020-10-23Grant· $0.06M
Leadership Team
James Coleman
Head of Developer Relations
Peggy Lee
Head of Communications, Asia
Recent News
TradingView
2025-12-21
Company data provided by crunchbase